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mHelpDesk

mhelpdesk.com

From $169/mo Free trial WebmacOSiOSAndroid
Visit mhelpdesk.com
Spec score 8.8 #2 of 30 in HVAC Software

What it is

mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.

Spec sheet

What it does
mHelpDesk is hosted field-service software automating customer contact, scheduling, communication and billing.Read 15 Oct 2026 · mhelpdesk.com
Purpose
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing.Read 10 Oct 2026 · mhelpdesk.com
Free plan
NoRead 21 Sep 2026 · mhelpdesk.com
Mobile apps
The maker's help center directs users to mHelpDesk mobile apps for Apple iOS and Google Android.Read 10 Oct 2026 · forum.mhelpdesk.com
Support
The maker lists toll-free phone support, email support, onboarding success coaches, and training resources.Read 10 Oct 2026 · mhelpdesk.com
License
The user agreement grants a limited, nontransferable, nonexclusive and revocable license while mHelpDesk retains intellectual property.Read 15 Oct 2026 · mhelpdesk.com
Headquarters
Indianapolis, Indiana, United StatesRead 28 Sep 2026 · mhelpdesk.com
Apple app capabilities
The mobile app supports offline work with synchronization, scheduling, estimates, invoices, payments, alerts, inventory and QuickBooks.Read 15 Oct 2026 · apps.apple.com
Apple compatibility
The iOS app requires iOS or iPadOS 16 or later and supports macOS 13 or later on Apple M1 hardware.Read 15 Oct 2026 · apps.apple.com
Availability terms
The agreement promises commercially reasonable 24/7 availability but disclaims liability for downtime and does not warrant uninterrupted or error-free service.Read 15 Oct 2026 · mhelpdesk.com
Billing terms
Subscriptions may bill monthly or annually, cancellations receive no prorated refunds and fees may change with 30 days notice.Read 15 Oct 2026 · mhelpdesk.com
Company legal entity
The user agreement identifies mHelpDesk, Inc. as a Delaware corporation for SMS terms.Read 15 Oct 2026 · mhelpdesk.com
Company profile
LinkedIn lists mHelpDesk as privately held, headquartered in Fairfax, Virginia, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Current parent history
An SEC filing states that ANGI Homeservices owned mHelpDesk after the September 29, 2017 Angie’s List merger.Read 15 Oct 2026 · sec.gov
Customer portal
YesRead 21 Sep 2026 · mhelpdesk.com
Customer support
Support is offered by toll-free phone, email, success coaches and training resources.Read 15 Oct 2026 · mhelpdesk.com
Documentation
The help center contains guides for customers, leads, staff, estimates, jobs, scheduling, invoices, payments, automation, customization, templates, QuickBooks, equipment and timesheets.Read 15 Oct 2026 · forum.mhelpdesk.com
Founded year
CB Insights lists mHelpDesk as founded in 2009.Read 15 Oct 2026 · cbinsights.com
Headquarters listed officially
The official website lists 130 E Washington St Ste 1100, Indianapolis, Indiana 46204.Read 15 Oct 2026 · mhelpdesk.com
Hosting model
The service is hosted by mHelpDesk or its providers and accessed remotely, with vendor-managed updates and bug fixes.Read 15 Oct 2026 · mhelpdesk.com
Invoicing and payments
YesRead 21 Sep 2026 · mhelpdesk.com
Limit: cancellation and outages
Trustpilot complaints include login or site outages, difficult cancellations, refund disputes and unexpected charges.Read 15 Oct 2026 · trustpilot.com
Limit: mobile performance
TrustRadius reviewers report mobile lag, inaccurate tracking and occasional device locking.Read 15 Oct 2026 · trustradius.com
Limit: reliability
Capterra reviewers report bugs, glitches, crashes and slowdowns, while Trustpilot reviewers describe freezing and data not saving.Read 15 Oct 2026 · capterra.com
Limit: reporting
Capterra and TrustRadius reviewers say reporting lacks depth, options or dependable behavior.Read 15 Oct 2026 · capterra.com
Limit: support availability
Reviewers complain about slow or unresolved support and the lack of weekend or after-hours coverage.Read 15 Oct 2026 · trustpilot.com
Mobile platforms
bothRead 21 Sep 2026 · mhelpdesk.com
Onboarding
Official onboarding includes a pre-launch review, guided setup, best-practice advice and data migration.Read 15 Oct 2026 · mhelpdesk.com
Online booking
Customers can select a service, preferred staff member, and available appointment time through online booking that can be added to a business website.Read 10 Oct 2026 · forum.mhelpdesk.com
Ownership news
HomeAdvisor announced a majority-stake acquisition of mHelpDesk on September 3, 2014, with undisclosed terms.Read 15 Oct 2026 · prnewswire.com
Payment integrations
The help center lists Square, Stripe, Authorize.Net, and PayPal as payment processor options.Read 10 Oct 2026 · forum.mhelpdesk.com
Payment security
Payments are processed through WePay, identified as PCI-DSS Level 1 compliant.Read 15 Oct 2026 · mhelpdesk.com
Praise: ease of use
G2 and Capterra reviewers repeatedly describe the interface as easy to use with simple navigation and guided workflows.Read 15 Oct 2026 · g2.com
Praise: integrations and support
Reviewers frequently praise QuickBooks integration and responsive support staff.Read 15 Oct 2026 · getapp.com
Praise: scheduling and billing
Independent reviewers commonly praise scheduling, dispatch, work orders, invoicing and mobile field access.Read 15 Oct 2026 · capterra.com
QuickBooks data flow
The integration imports customers, price lists, taxes and terms and exports invoices, estimates, payments and lists.Read 15 Oct 2026 · forum.mhelpdesk.com
QuickBooks integration
QuickBooks synchronization supports Desktop and Online, but only one can be selected at a time.Read 15 Oct 2026 · forum.mhelpdesk.com
QuickBooks limit
Past QuickBooks estimates and invoices are not imported; the maker says mHelpDesk is designed to integrate with QuickBooks, not replace it.Read 10 Oct 2026 · forum.mhelpdesk.com
QuickBooks limitation
Historical financial data is not imported and Mac QuickBooks Desktop synchronization is unavailable.Read 15 Oct 2026 · forum.mhelpdesk.com
Rating on Apple App Store
3.5 out of 5 from 198 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.3 out of 5 from 824 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.0 out of 5 from 146 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.3 out of 5 from 824 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
1.8 out of 5 from 494 reviewsRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.3 out of 5 from 824 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
1.9 out of 5 from 92 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
7.2 out of 10 from 15 reviewsRead 15 Oct 2026 · trustradius.com
Recurring jobs
YesRead 21 Sep 2026 · mhelpdesk.com
Scheduling
Appointments can synchronize with Google Calendar.Read 15 Oct 2026 · forum.mhelpdesk.com
Security and compliance
The user agreement says mHelpDesk Payments is PCI compliant through WePay, described there as a PCI-DSS Level 1 compliant platform.Read 10 Oct 2026 · mhelpdesk.com
Security feature
The help center documents two-factor authentication using a verification code in addition to a password.Read 15 Oct 2026 · forum.mhelpdesk.com
Target users
The product targets home-service companies, contractors, HVAC firms and cleaning businesses.Read 15 Oct 2026 · mhelpdesk.com
Technician limit
3Read 21 Sep 2026 · mhelpdesk.com
Workflow
The software supports work from lead and estimate through job management, invoicing, and customer payment.Read 10 Oct 2026 · forum.mhelpdesk.com
Workflow coverage
Its workflow follows requests through estimates, dispatch, invoices and payments.Read 15 Oct 2026 · mhelpdesk.com

Plans and prices

Pro $169 a month $169/month 3 users · core features Read 10 Oct 2026 · forum.mhelpdesk.com
Growth $249 a month $249/month 8 users · core features Read 10 Oct 2026 · forum.mhelpdesk.com
Success $374 a month $374/month 10 users · core features Read 10 Oct 2026 · forum.mhelpdesk.com
Free trial Free 14 days · no credit card required Read 15 Oct 2026 · play.google.com

Every mHelpDesk plan and price →

Strong points and limits

Strong points

  • Online booking can be added to a business website.
  • Supports recurring jobs and customer portals.
  • Payment processor options include Square and PayPal.
  • Plans list user limits and monthly prices.

Limits

  • No free plan is listed.
  • Only one QuickBooks version can be selected at a time.
  • Past QuickBooks estimates and invoices are not imported.

Who it suits

mHelpDesk suits service professionals and businesses, including home service businesses, contractors, HVAC, and cleaning companies, that manage appointments, field jobs, and billing.

Verdict

mHelpDesk organizes the service workflow from lead through payment, with scheduling, online booking, and payment integrations. Review the QuickBooks transfer limitation and plan user limits when choosing a plan.

Where Specifiction places it

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