Kickserv vs mHelpDesk
Kickserv
kickserv.commHelpDesk
mhelpdesk.comSide by side
| Figure | Kickserv | mHelpDesk |
|---|---|---|
| Price from | $19/mo | $169/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · HVAC Software | 8.8 (#1) | 8.8 (#2) |
| Spec score · Plumbing Software | 8.9 (#2) | 8.8 (#3) |
| Spec score · Contractor CRM software | 8.7 (#4) | 8.6 (#7) |
| Spec score · Field Service Management Software | 8.8 (#14) | 8.5 (#25) |
| Customer portal | Yes | Yes |
| Documentation | The Knowledge Center provides API guidance but explicitly documents version 2 only and directs developers to try calls on live data. | The help center contains guides for customers, leads, staff, estimates, jobs, scheduling, invoices, payments, automation, customization, templates, QuickBooks, equipment and timesheets. |
| Free plan | No | No |
| Headquarters | Denver, Colorado, United States | Indianapolis, Indiana, United States |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Rating on Apple App Store | 3.8 out of 5 from 61 ratings | 3.5 out of 5 from 198 ratings |
| Rating on Capterra | 4.4 out of 5 from 387 reviews | 4.3 out of 5 from 824 reviews |
| Rating on G2 | 4.5 out of 5 from 181 reviews | 4.0 out of 5 from 146 reviews |
| Rating on GetApp | 4.4 out of 5 from 387 reviews | 4.3 out of 5 from 824 reviews |
| Rating on Google Play | 2.9 out of 5 from 172 reviews | 1.8 out of 5 from 494 reviews |
| Rating on Software Advice | 4.4 out of 5 from 387 reviews | 4.3 out of 5 from 824 reviews |
| Rating on TrustRadius | 9.3 out of 10 from 14 reviews | 7.2 out of 10 from 15 reviews |
| Recurring jobs | Yes | Yes |
Plans
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.