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Commusoft

commusoft.com

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Spec score 8.7 #2 of 28 in Electrical Contractor Software

What it is

Commusoft is paid software from a London-based maker founded in 2006. It runs on the web, iOS, and Android, with mobile apps for both major mobile platforms. Listed capabilities include job tracking, custom forms, operational control, invoicing and payments, recurring jobs, a customer portal, offline mode, and route optimization. Three plans organize additional functions. Go Paperless covers job tracking, custom forms, and operational control. Customer Journey adds commercial contracts, optimized scheduling, and online booking. Automation is described for high-volume scheduling and includes automation and customizable security roles. Pricing is on request, and no individual plan prices are listed. The combination of web access, mobile applications, and offline mode supports work across devices, while route optimization addresses field movement. Recurring jobs, invoicing, payments, and a customer portal cover continuing customer work and transactions. The plan descriptions distinguish operational forms, scheduling, booking, contracts, automation, and security roles, allowing prospective buyers to identify which named tier matches their listed needs.

Spec sheet

What it does
Commusoft is a cloud field-service platform for trade businesses that combines office, field and customer workflows.Read 21 Oct 2026 · commusoft.com
Integrations
Official integrations include QuickBooks Online, Xero, Stripe, Mailchimp, HubSpot, Gmail, Google Calendar, Outlook, GoCardless, Zapier, Sage, Pipedrive, FreeAgent and naturalForms.Read 21 Oct 2026 · commusoft.com
Security
Commusoft states that it uses Google Cloud, encryption at rest and in transit, role-based permissions, daily backups and hashed passwords.Read 21 Oct 2026 · commusoft.com
Compliance
The security page states PCI-compliant operations, quarterly vulnerability scans, annual penetration testing and GDPR data-processing contracts.Read 21 Oct 2026 · commusoft.com
Headquarters
London, UKRead 23 Sep 2026 · commusoft.com
Founded
2006Read 23 Sep 2026 · commusoft.com
API access
Private application API keys require an appropriate subscription; partner OAuth access is described as coming soon.Read 21 Oct 2026 · developer.commusoft.com
API rate limit
The documented standard API limit is 60 requests per minute per API key, with HTTP 429 responses after the quota is exceeded.Read 21 Oct 2026 · developer.commusoft.com
API sandbox
A sandbox environment is available on request and may incur additional charges.Read 21 Oct 2026 · developer.commusoft.com
Asset maintenance
Asset records retain service history so engineers can review equipment information on site.Read 21 Oct 2026 · commusoft.com
Company history
LinkedIn states that Commusoft was founded in 2006 and is headquartered in London, England.Read 21 Oct 2026 · linkedin.com
Company size
LinkedIn lists Commusoft as a privately held software-development company with 51–200 employees.Read 21 Oct 2026 · linkedin.com
Customer portal
Customers can view job information, approve quotes and pay invoices through the customer-facing experience.Read 21 Oct 2026 · commusoft.com
Desktop requirements
Desktop guidance specifies an Intel Core i7-equivalent processor, 16GB RAM, current Chrome, Edge or Safari and 1280x768 minimum resolution.Read 21 Oct 2026 · commusoft.com
Digital forms
Digital forms support safety checks, service reports, certificates, photos and customer signatures.Read 21 Oct 2026 · commusoft.com
Fleet
The Fleet+ add-on provides live GPS tracking and driver-behaviour alerts.Read 21 Oct 2026 · commusoft.com
Inventory
Inventory management provides real-time van-stock visibility and supports parts control.Read 21 Oct 2026 · commusoft.com
Invoicing and payments
YesRead 21 Sep 2026 · commusoft.com
Job costing
Automated job costing tracks labour, materials and margins to show job profitability.Read 21 Oct 2026 · commusoft.com
Job scheduling
The platform provides drag-and-drop dispatching, intelligent routing and AI-assisted scheduling.Read 21 Oct 2026 · commusoft.com
Legal entity
Companies House lists COMMUSOFT LIMITED as an active private company at 124 Finchley Road, London NW3 5JS.Read 21 Oct 2026 · find-and-update.company-information.service.gov.uk
Licence
Commusoft's terms describe the software as proprietary and provide customers a service licence rather than source-code ownership.Read 21 Oct 2026 · commusoft.com
Limit: app reliability
App-store and review-site users report occasional syncing, connectivity, clock-in and minor-fault problems.Read 21 Oct 2026 · apps.apple.com
Limit: learning curve
Reviewers report that the large feature set and initial configuration can make onboarding and training difficult.Read 21 Oct 2026 · capterra.com
Limit: pricing and packaging
G2 reviewers say extra capabilities require higher-priced packages and increase per-user costs.Read 21 Oct 2026 · g2.com
Limit: storage and deletion
Reviewers complain that old attachments cannot be bulk-deleted, creating storage-management work.Read 21 Oct 2026 · g2.com
Mobile app
Technicians can access job details, forms and parts history through an offline-capable mobile app.Read 21 Oct 2026 · commusoft.com
Mobile platforms
bothRead 21 Sep 2026 · commusoft.com
Notable news
On 21 September 2026, Commusoft announced Dialpad-powered Phones+, a redesigned job record screen and its private application framework.Read 21 Oct 2026 · commusoft.com
Offline mode
YesRead 21 Sep 2026 · commusoft.com
Praise: support
Reviewers repeatedly praise Commusoft's responsive, knowledgeable customer-support team and follow-up help.Read 21 Oct 2026 · getapp.com
Praise: workflow centralisation
Reviewers commonly praise keeping scheduling, customer history, reports, photos and invoicing in one system.Read 21 Oct 2026 · capterra.com
Public API
Commusoft offers a v2 REST API using JSON, bearer API keys and separate UK and US/Canada production endpoints.Read 21 Oct 2026 · developer.commusoft.com
Rating on Apple App Store
4.5 out of 5 from 6 ratingsRead 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.7 out of 5 from 212 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 41 reviewsRead 21 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 209 reviewsRead 21 Oct 2026 · getapp.co.uk
Rating on Google Play
No ratings shown from 0 reviewsRead 21 Oct 2026 · appbrain.com
Rating on Software Advice
4.7 out of 5 from 212 reviewsRead 21 Oct 2026 · softwareadvice.com
Rating on Trustpilot
17 reviews; 70% 5-star, 12% 4-star and 18% 1-starRead 21 Oct 2026 · trustpilot.com
Recurring jobs
YesRead 21 Sep 2026 · commusoft.com
Route optimization
YesRead 21 Sep 2026 · commusoft.com
Service contracts
Service contracts automate planned preventive maintenance scheduling and recurring billing.Read 21 Oct 2026 · commusoft.com
Support and documentation
Onboarding includes personalised training, a help centre, follow-up sessions, business reviews and country-based phone and email support.Read 21 Oct 2026 · commusoft.com
System requirements
The stated mobile minimums are Android 12 or iOS 17, 3GB RAM, 5GB storage, 4G LTE and a display of at least 3.5 inches.Read 21 Oct 2026 · commusoft.com
Webhooks
Webhooks can notify customer servers about created, updated or deleted properties, opportunities and jobs using thin payloads.Read 21 Oct 2026 · developer.commusoft.com

Plans and prices

Go Paperless Price not published Job tracking · Custom forms · Operational control Read 21 Sep 2026 · commusoft.com
Customer Journey Price not published Commercial contracts · Optimized scheduling · Online booking Read 21 Sep 2026 · commusoft.com
Automation Price not published High-volume scheduling · Automation · Customizable security roles Read 21 Sep 2026 · commusoft.com
Commusoft Jobs Core Priced on request 12-month contract; monthly-rolling and daily licences also available Scheduling and dispatch · CRM · invoicing and job costing · offline mobile app · forms and certificates · contracts · fleet · 40+ reports Read 21 Oct 2026 · commusoft.com

Every Commusoft plan and price →

Strong points and limits

Strong points

  • Web, iOS, and Android availability
  • Invoicing and payments
  • Offline mode
  • Route optimization
  • Customer portal and recurring jobs

Limits

  • Pricing is on request
  • No individual plan prices listed
  • Automation features are tied to a named plan
  • Customizable security roles listed only under Automation

Who it suits

Commusoft suits service businesses needing web and mobile access alongside job tracking, scheduling, payments, customer access, and offline work.

Verdict

Commusoft provides a cross-platform set of field-service capabilities with three described plans. Buyers should request pricing and map required scheduling, booking, forms, or automation functions to the named tiers.

Where Specifiction places it

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