mHelpDesk vs RazorSync
mHelpDesk
mhelpdesk.com
RazorSync
razorsync.comSide by side
| Figure | mHelpDesk | RazorSync |
|---|---|---|
| Price from | $169/mo | $90/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 5 |
| Spec score · HVAC Software | 8.8 (#2) | 8.7 (#4) |
| Spec score · Plumbing Software | 8.8 (#3) | 8.7 (#6) |
| Spec score · Contractor CRM software | 8.6 (#7) | 8.5 (#8) |
| Spec score · Construction invoicing software | 8.5 (#7) | 8.5 (#8) |
| Spec score · Field Service Management Software | 8.5 (#25) | 8.9 (#5) |
| Customer portal | Yes | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. |
| Free plan | No | No |
| Headquarters | Indianapolis, Indiana, United States | Brentwood, Tennessee, United States |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Praise: ease of use | G2 and Capterra reviewers repeatedly describe the interface as easy to use with simple navigation and guided workflows. | G2 and Software Advice reviewers praise RazorSync as easy to use, efficient and well organized for customer and schedule management. |
| Rating on Capterra | 4.3 out of 5 from 824 reviews | 4.3 out of 5 from 487 reviews |
| Rating on G2 | 4.0 out of 5 from 146 reviews | 2.5 out of 5 from 8 reviews |
| Rating on GetApp | 4.3 out of 5 from 824 reviews | 4.3 out of 5 from 487 reviews |
| Rating on Google Play | 1.8 out of 5 from 494 reviews | 3.7 out of 5 from 318 reviews |
| Rating on Software Advice | 4.3 out of 5 from 824 reviews | 4.3 out of 5 from 487 reviews |
| Recurring jobs | Yes | Yes |
| Scheduling | Appointments can synchronize with Google Calendar. | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. |
| Support | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. |
Plans
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.