Fergus vs mHelpDesk

Fergus is job management software for trades and service businesses, covering work from customer enquiry and quoting through scheduling and invoicing. Teams can prepare professional quotes and use a customisable calendar to assign jobs. Job Cards gather information such as quotes, purchase orders, costs, reporting, and customer details. The mobile app for iOS and Android supports quoting, invoicing, and job management, with real-time tracking of time, materials, and safety. Fergus lists recurring jobs, route optimisation, and offline mode. Accounting integrations with Xero, QuickBooks, and MYOB can sync business information. Supplier integrations can import invoices and match them to jobs; premium supplier connections add pricebook updates, purchase orders, and invoice reconciliation. A Zapier integration connects Fergus to more than 3,000 apps. The product is made by Fergus, headquartered in Auckland, New Zealand. Its 14-day free trial of Essentials starts without a credit card. Features are offered in set tiers rather than selected individually. Listed additional charges include certificates at $30 for 1–9 staff or $80 for 10+ staff, SMS at $15 per 100 texts, and credit-card payments at 2.95% + $0.30 per transaction. Local support in New Zealand, Australia, and the United Kingdom is available by phone, live chat, and email.

mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.