FieldAware vs Resgrid
FieldAware
fieldaware.com
Resgrid
resgrid.comSide by side
| Figure | FieldAware | Resgrid |
|---|---|---|
| Price from | — | $35/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 11 |
| Spec score · Dispatch Management Software | 8.2 (#9) | 8.9 (#1) |
| API | FieldAware says its open API can connect with most ERP, CRM, and financial systems. | The v4 API uses JWT authentication with OpenID Connect and documents workflow, contact verification, user-defined fields, calendar export and custom-map APIs. |
| Founded | FieldAware says it was founded in 2011. | 2012 |
| Headquarters | Scottsdale, Arizona, United States | South Lake Tahoe, California, United States |
| Integrations | The extensions page lists connectors for NetSuite, QuickBooks, and CentralBOS. | Its workflow engine can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to several storage services. |
| Operations | The platform supports work orders, scheduling, dispatch, invoicing, reporting, and asset management. | The platform includes personnel and unit management, scheduling, mapping, messaging, training, and workflow automation. |
| Product | FieldAware is a field service management platform for coordinating work between field technicians and back-office teams. | Resgrid is an open-source dispatch and operations platform that brings dispatch, people, vehicles, and communications together. |
| Security | FieldAware’s security page states that it is GDPR compliant for customers covered by GDPR and links to a data processing addendum and GPS Insight Trust Center. | The security page states that client and API communications use 256-bit TLS and stored data is encrypted with AES-256. |
Plans
Resgrid
- FreeFree
- Free tierFree
- Push-To-Talk Addon$35 a month
- Enhanced AI$95 a month
- Readiness Pro$150 a month
- Business Ops$250 a month
- Advanced Data Protection$1,950 a year
- Basic Support$2,499 a year
- Standard Support$4,999 a year
- Premium Support$9,999 a year
In their own words
FieldAware
FieldAware is field service management software for coordinating work between field technicians and back-office teams. It supports work orders, scheduling, dispatch, invoicing, reporting, and asset management, with route optimization and recurring jobs among its listed capabilities. Field staff can use the mobile app to view job details, custom checklists, customer information, work orders, and schedules. FieldAware says its native mobile apps let technicians access customer data offline. FieldAware Forms supports conditional logic, automatic calculations, and collection of signatures and photos. Connectors are listed for NetSuite, QuickBooks, and CentralBOS; its Open API supports bidirectional data transfer and connections to ERP, CRM, and accounting systems. A customer portal, invoicing and payments, and support for Android, iOS, and web are also listed. The maker names sectors including construction, facility and property management, equipment, health sciences and MedTech, and oil and gas. Pricing is on request. A free trial may be offered for a specified period, but no standard duration is stated.
Resgrid
Resgrid is an open-source dispatch and operations platform that brings calls, personnel, vehicles, and communications together. Its computer-aided dispatch tools support creating, assigning, tracking, and closing calls, with notifications and reporting. Teams can manage personnel and units, schedules, maps, messages, training, and workflow automation. Workflows can send notifications through email, SMS, Slack, Teams, or Discord; call REST APIs or webhooks; and upload files to storage services. Resgrid supports Teltonika, Queclink, and Jimi/Concox vehicle GPS trackers, plus an integration path through Traccar. Five role-focused apps are available: Responder, Unit, IC, Dispatch, and BigBoard. The platform can be hosted on customer servers; Resgrid says communications use 256-bit TLS and stored data is encrypted with AES-256. The free plan supports up to 10 entities, but is limited to North American customers on the US-West data center and does not include SMS. Resgrid was founded in 2012 and is headquartered in South Lake Tahoe, California.