FieldAware vs Roldesk
FieldAware
fieldaware.comRoldesk
roldesk.comSide by side
| Figure | FieldAware | Roldesk |
|---|---|---|
| Price from | — | €39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 5 |
| Spec score · Dispatch Management Software | 8.2 (#9) | 8.8 (#3) |
| API | FieldAware says its open API can connect with most ERP, CRM, and financial systems. | Roldesk provides a versioned REST API using personal access tokens and scoped permissions. |
| Customer portal | Yes | Work orders, quotes and invoices can be shared through a link showing status, technician, ETA, photos, signatures and a printable invoice. |
| Headquarters | Scottsdale, Arizona, United States | Madrid, Spain |
| Industries | The site names building and construction, facility and property management, industrial and commercial equipment, health sciences and MedTech, and oil and gas among the industries it serves. | The help center names HVAC, electrical, solar, plumbing, IT installation, generator service and refrigeration teams as target users. |
| Integrations | The extensions page lists connectors for NetSuite, QuickBooks, and CentralBOS. | The API documentation describes Zapier-style REST Hook integration and webhook subscriptions. |
| Mobile app | Its mobile app gives field staff access to job details, custom checklists, customer information, work orders, and schedules. | The technician app supports assigned jobs, schedules, time and component logging, photos, on-site signatures, GPS shift tracking, and push notifications. |
| Product | FieldAware is a field service management platform for coordinating work between field technicians and back-office teams. | Roldesk is field-service software for dispatching work, tracking inventory and fleets, scheduling preventive maintenance, and giving customers portal access. |
| Security | FieldAware’s security page states that it is GDPR compliant for customers covered by GDPR and links to a data processing addendum and GPS Insight Trust Center. | The privacy policy states TLS 1.2+ in transit, encryption at rest where supported, hashed passwords, access controls, audit logging and regular security reviews. |
| Support | FieldAware says its live support team is available 24/7 by telephone, email, text, and web, with a self service portal for support cases. | Roldesk says support is available by chat or email and that contact requests receive a reply within one business day. |
Plans
Roldesk
- FreeFree
- Starter€39 a month
- Advanced€99 a month
- Professional€179 a month
- CustomPriced on request
In their own words
FieldAware
FieldAware is field service management software for coordinating work between field technicians and back-office teams. It supports work orders, scheduling, dispatch, invoicing, reporting, and asset management, with route optimization and recurring jobs among its listed capabilities. Field staff can use the mobile app to view job details, custom checklists, customer information, work orders, and schedules. FieldAware says its native mobile apps let technicians access customer data offline. FieldAware Forms supports conditional logic, automatic calculations, and collection of signatures and photos. Connectors are listed for NetSuite, QuickBooks, and CentralBOS; its Open API supports bidirectional data transfer and connections to ERP, CRM, and accounting systems. A customer portal, invoicing and payments, and support for Android, iOS, and web are also listed. The maker names sectors including construction, facility and property management, equipment, health sciences and MedTech, and oil and gas. Pricing is on request. A free trial may be offered for a specified period, but no standard duration is stated.
Roldesk
Roldesk is field-service software for coordinating work orders, technicians, inventory, fleets, maintenance schedules, and customer updates. Its web backoffice provides dashboards, dispatch, scheduling, and reports without requiring downloads. Teams can create, schedule, assign, and track work orders in real time. Customers can use a shareable link to see job status, the assigned technician, estimated times, and photos. The technician app supports assigned jobs and schedules, time and component logging, photos, on-site signatures, GPS shift tracking, and push notifications; offline access is listed on the Free tier. Inventory can be organized across warehouses and assigned to work orders. Customer-approved quotes can become work orders and then invoices after completion. Roldesk is available on Android, iOS, and web. Its REST API supports scoped tokens and webhooks, and API access is available on Professional; token scopes cannot exceed the plan's allowance. Plans include Free at free and Starter at $39 a month (billed €39/mo+ VAT).