FieldBench vs Method: Field Services

FieldBench is field service software for skilled trades, bringing jobs, quotes, equipment and payments into a service workflow. For residential and light commercial plumbing, it supports scheduling, dispatch, client communication, invoicing and payment collection. Its dispatch board has board, calendar, map and list views for reviewing job status, assignments and rescheduling. Quotes can offer good, better and best options, go to clients for signature and approval, then convert into invoices. Payment options include Stripe cards and deposits, saved cards and invoice payment links; Tap to Pay availability depends on processor, device and region, and processing fees apply separately. The Android and iOS apps give technicians access to jobs, client and equipment history, forms, quotes, payments, chat and time tracking. Integrations include QuickBooks Online, Stripe, Google Calendar, Outlook Calendar and Zapier. The free plan is free for one user and up to 20 jobs monthly. Starter is $49 a month for three users and unlimited jobs; Pro is $99 a month for seven users and advanced operations.

Method: Field Services helps service businesses manage customer requests, technician schedules, work orders and invoicing, with a two-way QuickBooks sync for estimates, invoices, payments and customer data. Its Work Orders app supports one-time and recurring jobs; the Field Crew app gives technicians a mobile view for calling customers, opening addresses in a map app, tracking time, collecting e-signatures, completing jobs and adding work order items. A Time Tracking app manages entries generated by Field Crew and syncs them with QuickBooks. Dispatchers can optimize routes by distance, travel time and highway preference, though routes do not account for live traffic, are limited to 30 work orders and cannot be planned on mobile. Other listed integrations include Gmail, Google Calendar, Mailchimp, Outlook, Zapier and an API. The service works in a mobile browser and has Android and iOS apps. Pricing lists Field Crew Technician at $18 / month and Dispatcher at $59 / month, both billed monthly. A free trial is offered without commitment or a credit card.