FIELDBOSS vs mHelpDesk
FIELDBOSS
fieldboss.commHelpDesk
mhelpdesk.comSide by side
| Figure | FIELDBOSS | mHelpDesk |
|---|---|---|
| Price from | $90/mo | $169/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · HVAC Software | 7.7 (#18) | 8.8 (#2) |
| QuickBooks integration | FIELDBOSS creates invoice, purchase order, and timecard files that can be imported into QuickBooks. | QuickBooks synchronization supports Desktop and Online, but only one can be selected at a time. |
| Security and compliance | The pricing page lists an audit trail with change logs and security and a compliance engine for safety testing and violations across all three packages. | The user agreement says mHelpDesk Payments is PCI compliant through WePay, described there as a PCI-DSS Level 1 compliant platform. |
| Support | FIELDBOSS says senior staff provide hands-on technical support and that it resolves over 80% of customer service requests the same day they are made. | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. |
Plans
FIELDBOSS
- FIELDBOSS — Complete Onboarding / Advanced Functionality$90 a month
- FIELDBOSS Enterprise$90 a month
- FIELDBOSS — Rapid Onboarding / Base Functionality$90 a month
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.