FieldConnect vs ServiceM8
FieldConnect
fieldconnect.com
ServiceM8
servicem8.comSide by side
| Figure | FieldConnect | ServiceM8 |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Electrical Contractor Software | 7.4 (#22) | 8.5 (#6) |
| Customer portal | The Enterprise plan includes a customer portal for job tracking and service requests, plus a quoting portal with approval workflows. | Yes |
| Headquarters | Raleigh, North Carolina, United States | Darwin, Australia |
| Offline mode | Technicians can continue working offline, and FieldConnect syncs their work after a connection is restored. | Yes |
Plans
FieldConnect
- AdvancedPriced on request
- CorePriced on request
- EnterprisePriced on request
ServiceM8
- FreeFree
- Starter$29 a month
- Growing$79 a month
- Premium$149 a month
- Premium Plus$349 a month
In their own words
FieldConnect
FieldConnect is a paid field service management suite for Android, iOS and web. It connects technicians, dispatchers, back-office staff and other employees around mobile work orders, scheduling and service information. Technicians can update orders, add notes and view customer, equipment and service details, including while offline; synchronization occurs after connectivity returns. The service says field information can sync with an ERP in real time. Dispatchers schedule by availability, skills, crew assignment, location and other attributes, while GPS tracks technician locations and calculates routes. Core, Advanced and Enterprise plans are priced on request. Core includes native ERP integration, offline access, custom forms, time approvals, crew management, signatures and purchase orders. Advanced adds dispatch tools, GPS maps, availability tracking, project planning, messaging and reporting. Enterprise adds customer and quoting portals. Listed integrations include XOi, Microsoft Dynamics, Sage and Viewpoint.
ServiceM8
ServiceM8 is job management software for contractors, with tools for recurring jobs, route optimization, invoicing and payments. Teams can track staff locations and job progress, use messaging and activity feeds, and manage timesheets. Customers have a portal, and the service supports offline use. Contractors can accept card payments on site, online or through Tap to Pay on iPhone. Accounting integrations include Xero, QuickBooks Online and MYOB; other listed connections include Mailchimp, Deputy, n8n, Zapier, add-ons and a REST API. Security features include two-step authentication and a 90-day account activity log. ServiceM8 is listed for Android, iOS and macOS, and its desktop app is available for Mac or PC. The free plan covers one user and 30 jobs per month, with SMS at 10c per message. Paid plans provide unlimited users and range from $29 to $349 per month; prices are in AUD and include GST. A 14-day trial is listed, and the homepage says there are no hidden fees or contracts.