Fieldpoint vs Smart Service
Fieldpoint
fieldpoint.net
Smart Service
smartservice.comSide by side
| Figure | Fieldpoint | Smart Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · AMC Software | 7.7 (#5) | 8.3 (#1) |
| Spec score · Field Service Management Software | 7.8 (#58) | 8.8 (#10) |
| Customer portal | Yes | Yes |
| Headquarters | Oakville, Ontario, Canada | Dublin, Ohio, United States |
| Integrations | The maker lists out-of-the-box integrations including Microsoft Business Central, Microsoft Dynamics GP, Dynamics 365, NetSuite, QuickBooks and CMiC. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Quoting | The built-in quoting system can convert approved quotes into work orders, contracts or projects. | Dynamic quoting supports detailed quotes, multiple service packages, pricing tiers and electronic approvals. |
| Security | The maker says it uses role-based user permissions, SSL encryption for network traffic and optional multi-factor authentication. | Smart Service states that payment transactions use PCI-compliant encryption. |
| Work orders | Its work order tools let field teams manage, monitor and automate customer service requests. | Technicians can receive schedules, update job status, complete digital forms and submit work orders from mobile devices. |
Plans
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
Fieldpoint
Fieldpoint is field service management software for companies managing high call volumes. It covers work orders, contracts, subcontractors, parts, and scheduling, with cloud or on-premise deployment. A drag-and-drop calendar routes calls using technician availability, severity, skills, and territory. Native Android and iOS apps let technicians manage jobs, parts, labor, expenses, photos, checklists, signatures, and payments online or offline. The quoting system can turn approved quotes into work orders, contracts, or projects. Project tools support job costing, inventory tracking, and invoicing for complex installations and service work. Listed integrations include Microsoft Business Central, Microsoft Dynamics GP, Dynamics 365, NetSuite, QuickBooks, and CMiC; an open API and Data Transfer Service support connections to other systems. Fieldpoint says its security includes role-based permissions, SSL encryption, and optional multi-factor authentication. The company offers onboarding training, a Fieldpoint Academy with instructions and videos, and ongoing support from its professional services team. Platforms listed are Android, iOS, web, API, and self-hosted. Pricing is on request.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.