Fieldwork vs Smart Book
Fieldwork
fieldworkhq.comSmart Book
wwwsmartbook.comSide by side
| Figure | Fieldwork | Smart Book |
|---|---|---|
| Price from | $59/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Pest Control Software | 9.1 (#1) | 8.3 (#5) |
| CRM | Its CRM stores customer information and service history in one place. | Client records can hold contact details, service locations, notes, communication preferences, files and activity history, with duplicate detection and merge tools. |
| Industries | The site describes use for pest control, lawn care, pool service, and general field service businesses. | Supported use cases include lawn care, landscaping, property maintenance, cleaning, pressure washing, pool service, mobile detailing, handyman work, pest control and HVAC. |
| Integrations | Official pages list QuickBooks Online, Google Maps, Zapier and API access depending on plan; SourceForge also lists PayPal and Stripe. | The terms identify Base44 infrastructure, Stripe payments, Resend email and Twilio SMS as third-party providers. |
| Invoicing | Fieldwork can automate invoices, email or batch them, and accept online customer payments. | Invoices include balance and due-date tracking, PDF export, payment recording and links back to the related client and job. |
| Mobile apps | Fieldwork Office is distributed as free native iOS and Android apps and is intended for technicians, managers, owners and sales staff. | The terms refer to iOS and Android mobile store apps and state that subscription purchases and Stripe subscription-management checkout are not offered inside those apps. |
| Scheduling | The calendar supports one-time and recurring work orders, drag-and-drop technician assignment, and mobile scheduling. | Users can schedule one-time jobs, manage a calendar and assign team members from a shared office-and-field schedule. |
| Support | Intercom messaging is advertised with typical replies in two to three minutes, alongside phone support during weekday Central Time hours. | Support covers product questions, setup, account access, billing, technical issues and privacy requests through a public support channel. |
Plans
Smart Book
- Whole Crew — monthly$30 a month
- Whole Crew monthly$30 a month
- Whole Crew — annual$300 a year
- Whole Crew annual$300 a year
In their own words
Fieldwork
Fieldwork is field service management software for residential and commercial service businesses, including pest control, lawn care, and pool service. Its visual calendar helps teams book appointments, coordinate technicians, and manage routes. Customer records sit in its CRM, and a portal gives customers access to invoices, contracts, and work history. Android and iOS apps support field work orders and can operate offline. Pest-control teams can scan device barcodes and record station condition, captures, bait condition, and other data. Chemical records can include EPA registration numbers, active ingredients, dilution rates, application methods, and targeted areas; they are kept online for three years. The software can generate pesticide usage logs required by California and New York. Plans are billed per field user, with office staff free. Startup costs $59 per month per field user and includes QuickBooks integration; Pro adds Zapier and API access. A 14-day trial includes full access, training, and support, with no credit card required. Fieldwork is based in Niles, Illinois.
Smart Book
Smart Book is a CRM and field-service management platform for owner-led local service businesses, including lawn care, cleaning, property maintenance, pool service, HVAC and pest control. It manages customers, schedules, recurring work, estimates, invoices, reporting and field roles. Jobs can run once or recur weekly, bi-weekly, monthly or on a custom schedule. Estimates support line items and secure approval links; accepted work can become a job, with invoices tied to the client and job. Technicians use the My Day phone workflow to see assigned jobs, route order, directions, notes and attachments, then mark starts and completions. Stripe connections support invoice payments, saved cards and AutoPay when enabled and authorized; processing fees are separate. The Whole Crew plan costs $30 a month or $300 a year, both with unlimited team members and owner, admin, dispatcher and technician roles. A 7-day trial is available, but there is no free plan. Smart Book runs on Android, iOS and web.