Firstbase vs Freshservice
Firstbase
firstbase.com
Freshservice
freshworks.comSide by side
| Figure | Firstbase | Freshservice |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · IT Asset Management Software | 7.0 (#101) | 9.2 (#4) |
| API | The integrations page lists webhooks and a Public SCIM API for programmatic access to Firstbase inventory data. | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. |
| Free plan | No | No |
| Integrations | The integrations page lists 100+ integrations across HRIS, MDM, ITSM, and identity tools, including ADP, BambooHR, Workday, Okta, ServiceNow, Zendesk, and Jamf. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Security | Firstbase states that it is AICPA SOC 2 Type II certified and describes NIST 800-88 data wipes with per-device certificates of destruction. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
| Security controls | The security page states that platform data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Firstbase conducts independent penetration tests and continuous monitoring. | The trust center documents audit logging, multi-factor authentication, role-based access control, encryption at rest and encryption in transit. |
| What it does | Firstbase is an IT asset management platform for distributed teams that manages device procurement, deployment, tracking, repairs, retrieval, and reuse. | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.