Firstbase vs GLPI
Firstbase
firstbase.com
GLPI
glpi-project.orgSide by side
| Figure | Firstbase | GLPI |
|---|---|---|
| Price from | — | €19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 13 |
| Spec score · IT Asset Management Software | 7.0 (#101) | 9.3 (#2) |
| API | The integrations page lists webhooks and a Public SCIM API for programmatic access to Firstbase inventory data. | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. |
| Free plan | No | Yes |
| Integrations | The integrations page lists 100+ integrations across HRIS, MDM, ITSM, and identity tools, including ADP, BambooHR, Workday, Okta, ServiceNow, Zendesk, and Jamf. | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. |
| Security controls | The security page states that platform data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and that Firstbase conducts independent penetration tests and continuous monitoring. | Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention. |
| Support | Customers can contact Firstbase Support through the question-mark control in their account or by emailing [email protected]. | The download page says partners can provide configuration and customization support plus L1 and L2 support. |
| What it does | Firstbase is an IT asset management platform for distributed teams that manages device procurement, deployment, tracking, repairs, retrieval, and reuse. | GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.