Five9 Intelligent CX Platform vs ICTContact
Five9 Intelligent CX Platform
five9.comICTContact
ictcontact.comSide by side
| Figure | Five9 Intelligent CX Platform | ICTContact |
|---|---|---|
| Price from | — | $399/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Call Center CRM Software | 5.9 (#19) | 8.3 (#10) |
| Headquarters | San Ramon, California, USA | Multan, Pakistan |
Plans
ICTContact
- Enterprise Edition$399 a month
- Service Provider$1,500 a month
- Enterprise Edition$399, paid once
- Service Provider$1,500, paid once
In their own words
Five9 Intelligent CX Platform
Five9 Intelligent CX Platform has no write-up on Specifiction yet; its figures are above.
ICTContact
ICTContact is contact center software for inbound and outbound operations, bringing communications, CRM, IVR, and automation into one platform. It supports voice, SMS, email, WhatsApp, and other digital channels, with screen pop, click-to-dial, and in-call controls. Outbound options include progressive, preview, power, and manual dialing; predictive dialing is available as an add-on. Its AI voice agent can access and update CRM records, arrange callbacks, text callers during a call, and transfer them to a live agent. That agent is included in Service Provider Edition. CRM connections include Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, plus other systems using REST or SOAP APIs. Google Dialogflow integration supports AI-powered conversations. Teams can monitor campaigns, calls, queues, and agents in real time and use call-detail and performance reports. Enterprise Edition runs on customer servers, which the maker says lets customers retain ownership of the installation and data. A free community edition and trial are offered. Enterprise Edition is listed at $399 a month for five agents; Service Provider costs $1,500 a month for 20 agents.