Five9 Interaction Analytics vs MaxContact Auto QA
Five9 Interaction Analytics
five9.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | Five9 Interaction Analytics | MaxContact Auto QA |
|---|---|---|
| Price from | $119/mo | £80/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Service QA Software | 8.2 (#9) | 8.9 (#3) |
| Spec score · Contact Center Quality Assurance Software | 8.1 (#8) | 8.7 (#4) |
| Founded | 2001 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | San Ramon, California, USA | Manchester, United Kingdom |
| Integrations | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. |
| Purpose | Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance. | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. |
| Support | Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. | MaxContact describes UK-centric support as one of its company values. |
Plans
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.