FleetDeck vs ScreenMeet Remote Support
FleetDeck
fleetdeck.io
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | FleetDeck | ScreenMeet Remote Support |
|---|---|---|
| Price from | $9/mo | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Remote desktop software | 7.5 (#113) | 9.1 (#10) |
| Free plan | No | No |
| Headquarters | Marina Del Rey, California | United States |
| Integrations | The FAQ documents installing Commander through Chocolatey with the command `choco install commander`. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | FleetDeck is a remote desktop and virtual terminal solution for techs managing computer fleets. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Support | The FAQ directs bug reports to [email protected] and general questions to [email protected]. | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. |
| Supported platforms | Windows 8,Windows 8.1,Windows 10,Windows 11,Windows Server 2012,Windows Server 2012 R2,Windows Server 2016,Windows Server 2019,Windows Server 2022 | desktop,mobile,browser |
| Trial | FleetDeck’s February 2026 release notes state that the trial period was removed. | The FAQ states a free 14-day trial without a credit card; ServiceNow documentation separately describes a fully functional 30-day trial. |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.