Floo AI Customer Support Agent vs Infinite Forces (Infinity)
Floo AI Customer Support Agent
flooai.com
Infinite Forces (Infinity)
infinite-forces.comSide by side
| Figure | Floo AI Customer Support Agent | Infinite Forces (Infinity) |
|---|---|---|
| Price from | $0.09/mo | $399/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 6 |
| Spec score · Customer Service Voicebots | 8.1 (#8) | 7.7 (#12) |
| Headquarters | Pune, Maharashtra, India | Newark, Delaware, United States |
| Integrations | The customer support page lists native integrations with Zendesk, Intercom, Freshdesk, and Salesforce; Floo's integrations page says customers can request additional integrations during private beta. | Listed integrations include HubSpot, Zoho, Salesforce, Pipedrive, Guesty, Hostaway, SevenRooms, OpenTable, Shopify, Calendly, Google Calendar and Outlook Calendar. |
Plans
Floo AI Customer Support Agent
- Starter$0.09 a month
- Pro$0.14 a month
- Indian Native$0.18 a month
- Business$0.19 a month
- Enterprise$0.29 a month
- Floo Max$0.49 a month
- Global Max$0.55 a month
Infinite Forces (Infinity)
- Infinity Starter$399 a month
- Core$599 a month
- Infinity Pro$999 a month
- Growth$1,299 a month
- Scale$2,499 a month
- Enterprise$5,000 a month
In their own words
Floo AI Customer Support Agent
Floo AI Customer Support Agent automates routine Tier-1 support calls and prepares human agents with context when a call needs escalation. It can retrieve answers from help centers, product documentation, internal wikis, URLs, documents, and databases, citing sources and handing off when confidence is insufficient. During calls it identifies intent, captures the issue, routes it to a queue, can create a ticket when the call ends, and can flag escalations by sentiment. Floo describes 24/7 voice availability for nights, weekends, and surges, with support for more than 20 languages. Listed native integrations include Zendesk, Intercom, Freshdesk, and Salesforce. The service is available on web and through an API. Each workspace starts with about 50 free conversation minutes without requiring a card, and usage is billed per minute, charged per second. Starter is listed at $0.09 a month, billed at $0.09/min; other listed rates range from $0.14/min for Pro to $0.55/min for Global Max. Floo says call data and knowledge bases are not used to train shared models, and retention can be configured down to hours.
Infinite Forces (Infinity)
Infinite Forces (Infinity) has no write-up on Specifiction yet; its figures are above.