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SPECIFICTION
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Floo AI Customer Support Agent

flooai.com

From $0.09/mo Free trial WebAPI
Visit flooai.com
Spec score 8.1 #8 of 30 in Customer Service Voicebots

What it is

Floo AI Customer Support Agent automates routine Tier-1 support calls and prepares human agents with context when a call needs escalation. It can retrieve answers from help centers, product documentation, internal wikis, URLs, documents, and databases, citing sources and handing off when confidence is insufficient. During calls it identifies intent, captures the issue, routes it to a queue, can create a ticket when the call ends, and can flag escalations by sentiment. Floo describes 24/7 voice availability for nights, weekends, and surges, with support for more than 20 languages. Listed native integrations include Zendesk, Intercom, Freshdesk, and Salesforce. The service is available on web and through an API. Each workspace starts with about 50 free conversation minutes without requiring a card, and usage is billed per minute, charged per second. Starter is listed at $0.09 a month, billed at $0.09/min; other listed rates range from $0.14/min for Pro to $0.55/min for Global Max. Floo says call data and knowledge bases are not used to train shared models, and retention can be configured down to hours.

Spec sheet

Integrations
The customer support page lists native integrations with Zendesk, Intercom, Freshdesk, and Salesforce; Floo's integrations page says customers can request additional integrations during private beta.Read 3 Oct 2026 · flooai.com
Headquarters
Pune, Maharashtra, IndiaRead 28 Sep 2026 · flooai.com
Founded
2014Read 28 Sep 2026 · flooai.com
Company
Floo describes itself as an AI customer-acquisition platform built inside VLMS Global and lists Pune and Mumbai as locations.Read 3 Oct 2026 · flooai.com
After-hours support
Floo describes 24/7 voice availability for nights, weekends, and surges, with support for more than 20 languages.Read 3 Oct 2026 · flooai.com
Company history
The company timeline says VLMS Global was founded in 2014, Floo entered private beta in 2024, and Floo publicly launched in 2026.Read 3 Oct 2026 · flooai.com
Compliance status
Floo lists GDPR as compliant, HIPAA as aligned with a BAA available on Enterprise, SOC 2 Type II as in progress, and ISO 27001 as a roadmap target.Read 3 Oct 2026 · flooai.com
Customer support use
Floo says it automates routine Tier-1 support calls and prepares human agents with context for calls needing escalation.Read 3 Oct 2026 · flooai.com
Data encryption
Floo states that it encrypts data in transit with TLS 1.2+ and at rest with AES-256, and assigns per-tenant encryption keys and isolated indexes.Read 3 Oct 2026 · flooai.com
Data use and retention
Floo says customer call audio, transcripts, and knowledge bases are not used to train shared models, and retention can be configured down to hours with scheduled or on-demand deletion.Read 3 Oct 2026 · flooai.com
Knowledge base answers
Agents can retrieve answers from connected help centers, product documentation, internal wikis, URLs, documents, and databases, with cited sources and confidence-based fallback to a human.Read 3 Oct 2026 · flooai.com
Ticket routing
The support agent identifies caller intent, captures the issue, routes it to a queue, can auto-create a ticket at call end, and can flag escalations by sentiment.Read 3 Oct 2026 · flooai.com
Trial credits and billing
Every workspace starts with about 50 minutes of free conversation credits, with no card required to sign up; usage is billed per minute and charged per second.Read 3 Oct 2026 · flooai.com
Usage controls
The pricing FAQ says customers can set a monthly hard cap per agent, and voicemail-detected hangups under three seconds are not charged.Read 3 Oct 2026 · flooai.com

Plans and prices

Starter $0.09 a month $0.09/min, billed per second; no setup fee or minimum commitment 50 free minutes at signup · Cartesia Sonic-3 · GPT-4o mini · 20+ languages Read 3 Oct 2026 · flooai.com
Pro $0.14 a month $0.14/min, billed per second; no setup fee or minimum commitment 50 free minutes at signup · ElevenLabs Flash voice Read 3 Oct 2026 · flooai.com
Indian Native $0.18 a month $0.18/min Per-minute usage pricing Read 3 Oct 2026 · flooai.com
Business $0.19 a month $0.19/min, billed per second; no setup fee or minimum commitment 50 free minutes at signup · Claude Haiku · white-label dashboard Read 3 Oct 2026 · flooai.com
Enterprise $0.29 a month $0.29/min, billed per second; no setup fee or minimum commitment 50 free minutes at signup · Claude Sonnet · ElevenLabs Multilingual · HIPAA BAA available Read 3 Oct 2026 · flooai.com
Floo Max $0.49 a month $0.49/min Per-minute usage pricing Read 3 Oct 2026 · flooai.com
Global Max $0.55 a month $0.55/min Per-minute usage pricing Read 3 Oct 2026 · flooai.com

Every Floo AI Customer Support Agent plan and price →

Strong points and limits

Strong points

  • Answers can cite connected knowledge sources.
  • Can route calls and create tickets at call end.
  • Sentiment can flag escalations.
  • Supports more than 20 languages.
  • About 50 free conversation minutes at signup.

Limits

  • No free plan is listed.
  • Usage is billed per minute, charged per second.
  • Additional integrations can be requested during private beta.
  • SOC 2 Type II is in progress.

Who it suits

It suits support teams handling routine voice inquiries that need queue routing, ticket creation, or human escalation. Teams using Zendesk, Intercom, Freshdesk, or Salesforce can connect through listed native integrations.

Verdict

Floo combines automated Tier-1 voice support with knowledge retrieval, routing, and human handoff. It offers trial credits, but ongoing use is usage-priced and the listed plan rates vary by tier.

Where Specifiction places it

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