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Viotalk

viotalk.com

From $0.01/mo Free plan WebiOSAndroidAPI
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Spec score 8.6 #5 of 30 in Customer Service Voicebots

What it is

Viotalk combines AI voice agents with programmable voice, SMS, messaging, phone numbers, APIs, and a workspace dashboard for business teams. Its agents transcribe callers, use language models and connected tools to respond, and can transfer a call to a person with context. Listed uses include lead qualification, appointment booking, customer support, after-hours coverage, and outbound follow-up. Agents can connect to business tools for knowledge-base search, CRM updates, calendar booking, and order lookup. Voice, SMS, and WhatsApp workflows can be used within the same account. The web dashboard includes CRM, analytics, reports, call logs, API access, AI configuration, team management, and phone-number management. Viotalk presents the service for teams in healthcare, restaurants, education, sales, and customer support. Its pay-as-you-go plan has no seat licenses or forced tiers, but usage is charged: inbound voice is $0.008/min, outbound voice is $0.012/min, SMS is $0.020/msg, and a local number is $2/mo. AI voice uses OpenAI plus 20–30% per minute. Optional Android and iOS apps cost $10/month each, or $15/month for the bundle.

Spec sheet

What it does
Viotalk provides AI voice agents, programmable voice, SMS and messaging, phone numbers, APIs, and a workspace dashboard.Read 20 Oct 2026 · viotalk.com
Product
Viotalk combines AI voice agents, programmable voice, SMS, messaging, phone numbers, APIs, and a workspace dashboard.Read 3 Oct 2026 · viotalk.com
Audience
The site presents the service for business teams, including healthcare, restaurants, education, sales teams, and customer support.Read 3 Oct 2026 · viotalk.com
Integrations
The site describes connecting MCP servers and tools such as CRMs, calendars, and internal systems; it does not name specific third-party integration products on that page.Read 3 Oct 2026 · viotalk.com
Security
The privacy policy says Viotalk uses SOC 2-aligned practices, encryption in transit and at rest, and workspace role-based access controls.Read 3 Oct 2026 · viotalk.com
Support
The pricing page lists custom enterprise support, while the terms say documentation and community support are available and priority SLAs apply as agreed for paid and enterprise plans.Read 3 Oct 2026 · viotalk.com
Agent tools
Agents can use MCP-connected business tools for knowledge-base search, CRM writeback, calendar booking, and order lookup.Read 3 Oct 2026 · viotalk.com
AI calls
Its voice agents transcribe callers, use language models and connected tools, speak replies, and can hand calls to a human with context.Read 3 Oct 2026 · viotalk.com
AI data
The privacy policy says conversation data stays within the customer workspace and is not used to train models for other customers.Read 3 Oct 2026 · viotalk.com
AI data use
The privacy policy says conversation data remains in the customer workspace and is not used to train models for other customers.Read 20 Oct 2026 · viotalk.com
Analytics
The product tracks calls, resolutions, average handling time, handoffs, intent and sentiment.Read 20 Oct 2026 · viotalk.com
API and SDKs
The maker states that Viotalk includes APIs and SDKs alongside a web dashboard and mobile apps.Read 20 Oct 2026 · viotalk.com
Channels
The platform combines browser WebRTC calling, SIP desk phones, phone numbers, voice, SMS, WhatsApp, recordings and mobile apps.Read 20 Oct 2026 · viotalk.com
Company founded
LinkedIn lists the company as founded in 2011.Read 20 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists headquarters in Fremont, California, United States.Read 20 Oct 2026 · linkedin.com
Company legal name
LinkedIn lists the company as VIOTALK LLC.Read 20 Oct 2026 · linkedin.com
Company size
LinkedIn lists company size as one employee and type as privately held.Read 20 Oct 2026 · linkedin.com
Compliance limitation
The terms disclaim uninterrupted telecom connectivity, perfect AI accuracy and suitability for regulated use cases without a separate written agreement.Read 20 Oct 2026 · viotalk.com
Dashboard
The web dashboard includes CRM, analytics, reports, call logs, API access, AI configuration, team management, and phone-number management.Read 3 Oct 2026 · viotalk.com
Documentation
The site links developer documentation with billing and phone-number guides; the terms say documentation and community support are available.Read 20 Oct 2026 · viotalk.com
Human handoff
The agent platform supports transferring conversations to a human agent or support team.Read 20 Oct 2026 · viotalk.com
Independent integration finding
FinancesOnline reports that no integration information was available for its Cloud Messenger listing.Read 20 Oct 2026 · reviews.financesonline.com
Independent platform coverage
FinancesOnline describes VioTalk Cloud Messenger as cloud hosted with Android, iPhone/iPad and web support.Read 20 Oct 2026 · reviews.financesonline.com
Independent product score
FinancesOnline gives the older VioTalk Cloud Messenger listing an 8.0 score and reports 100% user satisfaction.Read 20 Oct 2026 · reviews.financesonline.com
Independent support listing
FinancesOnline lists email, phone, live support, training and ticket support for the Cloud Messenger product.Read 20 Oct 2026 · reviews.financesonline.com
Integration model
The product emphasizes MCP-connected customer tools rather than listing a fixed catalog of native integrations.Read 20 Oct 2026 · viotalk.com
Knowledge base
Agents can use apps, websites, files and connected sources as knowledge inputs.Read 20 Oct 2026 · viotalk.com
Licence and ownership
The terms state that Viotalk and its licensors own the platform, APIs, branding and documentation, indicating proprietary software.Read 20 Oct 2026 · viotalk.com
Limit: web experience
A verified FinancesOnline reviewer said the web-based platform could be improved.Read 20 Oct 2026 · reviews.financesonline.com
MCP extensibility
Agents connect to customer MCP servers and can call tools such as CRM lookup, appointment booking and ticket creation.Read 20 Oct 2026 · viotalk.com
Notable legal date
The privacy policy and terms are marked as last updated August 12, 2026 and both carry draft notices.Read 20 Oct 2026 · viotalk.com
Praise: ease and collaboration
One FinancesOnline reviewer praised easier team communication, group video calls, voice messages, file sharing and low device storage use.Read 20 Oct 2026 · reviews.financesonline.com
Praise: video sharing
The same reviewer valued cloud video messaging that could be viewed without downloading files and offered calls up to four hours.Read 20 Oct 2026 · reviews.financesonline.com
Rating on FinancesOnline
4.5 out of 5 from 2 reviewsRead 20 Oct 2026 · reviews.financesonline.com
Recording limit
Call recording is included with voice and has a three-month default retention period, after which recordings are deleted or anonymized subject to stated exceptions.Read 3 Oct 2026 · viotalk.com
Recording retention
Call recordings are included with voice and normally retained for three months before deletion or anonymization.Read 20 Oct 2026 · viotalk.com
Security practices
Viotalk states that it uses SOC 2-aligned practices, encryption in transit and at rest, and workspace role-based access controls.Read 20 Oct 2026 · viotalk.com
Use cases
Documented use cases include lead qualification, customer support, appointment booking, after-hours reception, order-status lookup and surveys.Read 20 Oct 2026 · viotalk.com
Voice AI builder
Users can create agents in a dashboard, choose voice and language, connect an MCP server, assign a number, test calls, and go live.Read 20 Oct 2026 · viotalk.com

Plans and prices

Pay-as-you-go Free No core seat fee; usage billed for numbers, minutes, messages and AI voice No seat licenses · no forced tiers Read 20 Oct 2026 · viotalk.com
Inbound voice $0.01 a month per minute Call recording included · recordings retained 3 months Read 20 Oct 2026 · viotalk.com
Outbound voice $0.01 a month per minute Call recording included · recordings retained 3 months Read 20 Oct 2026 · viotalk.com
SMS $0.02 a month per message Usage metered separately from number rental Read 20 Oct 2026 · viotalk.com
Local number $2 a month $2 monthly rental plus $2 one-time setup Voice-only local number Read 20 Oct 2026 · viotalk.com
Voice + SMS number $2.50 a month $2.50 monthly rental plus $2 one-time setup Calls and texts use billed separately Read 20 Oct 2026 · viotalk.com
Android app $10 a month monthly Optional mobile add-on Read 20 Oct 2026 · viotalk.com
iOS app $10 a month monthly Optional mobile add-on Read 20 Oct 2026 · viotalk.com
Android + iOS Bundle $15 a month monthly Optional mobile add-on Read 20 Oct 2026 · viotalk.com
Toll-Free number $50 a month $50 monthly rental plus $500 one-time setup Voice usage billed separately Read 20 Oct 2026 · viotalk.com

Every Viotalk plan and price →

Strong points and limits

Strong points

  • Voice agents can hand calls to people with context.
  • Agents can book calendars and update CRMs.
  • Voice, SMS, and WhatsApp workflows share an account.
  • Pay-as-you-go has no seat licenses or forced tiers.
  • Dashboard includes reports, analytics, and call logs.

Limits

  • No free plan is listed.
  • Local numbers cost $2/mo.
  • Inbound voice costs $0.008/min and outbound $0.012/min.
  • Call recordings have a three-month default retention period.

Who it suits

Viotalk is presented for business teams in healthcare, restaurants, education, sales, and customer support. It may suit teams combining voice agents with SMS or WhatsApp workflows and connected business tools.

Viotalk in depth

Read the full write-up

Viotalk is a business communications workspace for teams using AI voice agents alongside messaging and programmable voice. It is best suited to organizations that want automated calls to work with business tools and pass smoothly to a person when needed. The pay-per-use model avoids seat licenses, but usage charges and optional mobile apps shape the real cost.

Overview

Its voice agents transcribe callers, use language models and connected tools to prepare spoken replies, and can hand a call to a human with context. That combination suits lead qualification, appointment booking, customer support, after-hours coverage and outbound follow-up. Agents can search knowledge sources, update a CRM, book a calendar slot or look up an order through connected tools.

Voice, SMS and WhatsApp workflows share an account or workspace. The web dashboard brings together CRM, analytics, reports, call logs, API access, AI configuration, team management and phone-number management. Call recording is included with voice, with a three-month default retention period before recordings are deleted or anonymized, subject to stated exceptions.

Key features

Voice agents with a human fallback

Agents can draw on apps, websites, files, Notion and connected sources. MCP connections let teams link tools such as CRMs, calendars and internal systems, making the agents more useful than a fixed phone tree for workflows that require lookup or action. Human handoff with context is a practical safeguard when automation cannot finish the conversation.

Channels and controls

Using voice, SMS and WhatsApp in one workspace can help teams coordinate related customer workflows. The dashboard also centralizes call records and team and number administration. Viotalk describes SOC 2-aligned practices, encryption in transit and at rest, and role-based workspace access; conversation data remains within the customer workspace and is not used to train models for other customers.

These capabilities are aimed at business operations, not personal calling. Teams should also account for the three-month default recording retention when deciding whether that period suits their workflow.

Pricing

Viotalk is paid, with a pay-as-you-go option priced at free. It has no seat licenses or forced tiers, which favors teams wanting to scale usage without buying a fixed number of seats. The tradeoff is variable spend: inbound voice costs $0.008/min, outbound voice $0.012/min, SMS $0.020/msg, a local number $2/mo, and AI voice using OpenAI adds 20–30% per minute. No phone number is included, so number costs belong in the budget.

The optional Android app costs $10 a month ($10/month), and the optional iOS app also costs $10 a month ($10/month). Teams wanting both can choose the Android + iOS Bundle for $15 a month ($15/month). These are app charges for the team, separate from usage-based voice, messaging, number and AI costs.

There is no free plan. The mobile-app plans add app access rather than replacing usage charges, while enterprise support is custom. Documentation and community support are available, and priority SLAs apply as agreed for paid and enterprise plans.

Platforms

Viotalk supports Android, iOS, web and API access. The two standalone app plans and the bundle make mobile access an explicit add-on rather than a required purchase for web or API use.

Who it's for

Viotalk is a strong fit for business teams that want to automate calls while connecting customer conversations to knowledge, CRM, calendar or order workflows. Healthcare, restaurants, education, sales and customer support are among the audiences it presents itself for. It is less suitable for buyers who need an included phone number, a fixed all-in price, or a free plan; usage and optional AI costs can make forecasting less straightforward than a flat subscription.

Pros and cons

Pros: Contextual human handoff gives teams a way to bring a person into calls without losing the conversation context.

Pros: MCP-connected tools and multiple knowledge sources let agents support business tasks such as CRM updates and calendar booking.

Pros: No seat licenses or forced tiers keep the pay-as-you-go option flexible for teams with changing call volumes.

Cons: Voice, SMS, numbers and AI all add usage charges, so total spend depends on activity rather than a single subscription price.

Cons: Phone numbers are not included, and Android and iOS access carry separate charges unless the bundle is chosen.

Cons: The default recording retention is three months, which may not suit teams needing a different retention period.

Alternatives

For customer-service voicebot options, browse Customer Service Voicebots.

Zencia AI Customer Support Agent is worth considering if a free entry point matters: its Starter plan is free forever with 30 one-time minutes and one voice agent.

BOTfriends AI Voicebot may suit buyers looking for API or self-hosted platforms and a trial; its free-of-charge plan lasts 14 days, while Pilot is €500 a month.

AIOnCalls is another freemium option for API and web, with a Pay As You Go plan and a Starter plan at $49 a month.

Floo AI Customer Support Agent may suit teams seeking API or web access with per-second billing and 50 free minutes at signup; its Starter price is $0.09 a month, billed at $0.09/min.

Jetcall AI Voice Agent is an option for buyers who want a stated monthly allowance and phone number: its Starter plan is $79 a month with one agent, one number and 30 minutes of calls per month.

Quo is a paid alternative for teams seeking a phone number per user and automation credits, with Starter at $19 a month.

Triviat AI Voice Agent is a paid web alternative with stated monthly minutes and agent counts, starting with Essential at $150 a month.

OhMD AI Agents is a paid alternative with Android, iOS, API and web platforms; its Core plan is $300 a month.

Verdict

Choose Viotalk if your team needs voice agents that can act through connected business tools and hand calls to people with context, while sharing a workspace with SMS and WhatsApp workflows. Its strongest case is operational flexibility without seat-based tiers; look elsewhere if you need a free plan, an included number or predictable fixed monthly costs.

Verdict

Viotalk combines automated calling, human handoff, messaging channels, and business-tool connections in one workspace. Factor usage-based voice, messaging, number, and AI charges into the expected cost, and note the listed recording retention period.

Where Specifiction places it

Alternatives to ViotalkAll alternatives →