FlowForma vs Pega Customer Service
FlowForma
flowforma.com
Pega Customer Service
pega.comSide by side
| Figure | FlowForma | Pega Customer Service |
|---|---|---|
| Price from | $195.58/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · Process Automation Software | 8.2 (#6) | 7.7 (#12) |
| Founded | 2012 | 1983 |
| Headquarters | Dublin, Ireland | Cambridge, Massachusetts, United States |
| Integrations | FlowForma connects with Microsoft 365 apps including SharePoint, Teams, and Outlook, and supports REST or SOAP APIs, SQL databases, and Power Automate or Azure Logic Apps. | Pega lists integrations including Salesforce Lightning, Twilio, Facebook Messenger, Gmail, Amazon Connect, Five9, Cisco, Genesys, and Avaya. |
| Purpose | FlowForma is a no-code process automation platform built natively on Microsoft 365 for digitizing, standardizing, and scaling business processes. | Pega Customer Service is an omnichannel digital engagement solution for enterprises seeking to improve agent productivity, anticipate customer needs, and lower operational costs. |
Plans
FlowForma
- Essentials$2,347 a month
- Professional$3,293 a month
- EnterprisePriced on request
- Essentials$2,347 a year
- Professional$3,293 a year
In their own words
Pega Customer Service
Pega Customer Service is an omnichannel digital engagement solution for enterprises. It combines automated service, self-service agents, and a unified representative desktop. Pega says Predictable AI can resolve routine requests automatically while supplying context and guidance for complex cases. Workflow-powered Self Service Agents handle requests across channels, provide end-to-end resolutions, or transfer customers to live support. The agent desktop includes AI guidance, automated responses, and task automation for data capture, form filling, and wrap-up. Conversations can move between channels while retaining context, and representatives can view interaction history across channels. Listed capabilities include workflow automation, attended and unattended robotic process automation, Email AI, Pega Knowledge Agent, and real-time Next Best Action recommendations. Supported channels include inbound and outbound telephone, web and mobile chat, email, web self-service, fax, and white mail, with WhatsApp and SMS integrations. Deployment options include Pega Cloud, client-managed cloud, and on-premises. Pricing is on request; a 30-day trial is advertised but currently being upgraded.