Fluent Support vs Odoo Helpdesk
Fluent Support
fluentsupport.comOdoo Helpdesk
odoo.comSide by side
| Figure | Fluent Support | Odoo Helpdesk |
|---|---|---|
| Price from | $8.58/mo | $2.08/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 6 |
| Spec score · Help desk software | 7.6 (#65) | 9.2 (#2) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | Yes | Yes |
| Security | The feature list describes first-login email verification and email-delivered two-factor authentication for customer portal logins. | Odoo Cloud enforces HTTPS and maintains 14 full database backups for at least three months, replicated across at least three data centers. |
| Shared inbox | Yes | Yes |
| Ticket automation | Yes | Yes |
| Ticket channels | Customers can submit tickets through the support portal or email. | Tickets can arrive through email, customizable website forms, and live chat. |
Plans
Fluent Support
- Single Site License$103 a year
- Agency License$199 a year
- 50 Sites License$319 a year
Odoo Helpdesk
- One App FreeFree
- Standard$31.10 a month
- StandardPriced on request
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
In their own words
Fluent Support
Fluent Support has no write-up on Specifiction yet; its figures are above.
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.
The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.