FonaBot IVR Builder vs Plum DEV
FonaBot IVR Builder
fonabot.com
Plum DEV
plumvoice.comSide by side
| Figure | FonaBot IVR Builder | Plum DEV |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 0 |
| Spec score · Interactive Voice Response Software | 7.5 (#11) | 7.1 (#15) |
| Spec score · IVR Software | 7.5 (#17) | 7.0 (#19) |
| Intended users | The company says it focuses on small businesses, including restaurants, service companies, and local businesses. | Plum describes DEV as a programmable IVR platform built for developers and engineering teams. |
| Purpose | FonaBot’s visual IVR builder creates call flows with drag-and-drop nodes and no coding required. | Plum DEV is a programmable VoiceXML platform for developers to build interactive voice response systems and automate customer interactions by phone. |
| Security | The security page describes account authentication, role-based access where available, activity visibility, usage tracking, and account protections. | The DEV security guide says its platform is PCI-DSS and HIPAA compliant, requires HTTPS for secure data transfers from its PCI environment, and does not store caller financial data. |
| Support | The Starter plan includes email support, Professional includes priority support, and Agency includes premium onboarding and support. | Plum's product documentation says the platform is backed by SLAs and offers documentation and a developer community forum for additional support. |
Plans
FonaBot IVR Builder
- Starter$49 a month
- Professional$149 a month
- AgencyPriced on request
In their own words
FonaBot IVR Builder
FonaBot IVR Builder has no write-up on Specifiction yet; its figures are above.
Plum DEV
Plum DEV is a cloud developer platform for automating processes through voice and building interactive customer self-service applications. Its VoiceXML foundation lets developers control customer interactions, including inbound IVR and inbound or outbound SMS. SMS requires an SMS-ready phone number. APIs connect DEV with CRM, ERP, voice-of-customer, telephony and other database systems, and it also works with Plum Fuse. Developers can customize branding, call flows and backend database integrations. Multiple text-to-speech and automatic speech-recognition engines are supported, including Amazon Polly, with dozens of languages and dialects. Integrated VoiceTrends tracks usage and performance, supports script A/B testing and provides granular reports. Plum says DEV runs on custom telephony data centers and AWS, with on-demand scalability and a 99.9% uptime SLA. It describes the platform as PCI-DSS Level 1 and HIPAA compliant, while customers remain responsible for configuring applications for applicable requirements. Pricing is available on request. Demo accounts have limited access and no call logging.