Forums.net vs Gainsight Customer Communities
Forums.net
forums.netGainsight Customer Communities
gainsight.comSide by side
| Figure | Forums.net | Gainsight Customer Communities |
|---|---|---|
| Price from | $49.99/mo | $83.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Community Software | 7.8 (#16) | 8.4 (#9) |
| Spec score · Online Community Platforms | 7.7 (#32) | 8.3 (#16) |
| Community tools | Features include boards, threads, private messaging, polls, a shoutbox, custom pages, themes, and plugins. | The product includes knowledge bases, discussion boards, messaging, and event management tools. |
| Founded | 2000 | 2009 |
| Headquarters | Toronto, Ontario, Canada | San Francisco, California, USA |
| Integrations | The feature list names single sign-on, Tapatalk, YouTube and Vimeo video embedding, and VigLink support. | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. |
| Support | Support is offered through tickets, phone calls, and screen-sharing, and subscription plans include personalized onboarding. | The listed plans include Self-Service Support for Professional, CSM Support for Business, and Enterprise CSM Support for Enterprise. |
Plans
Gainsight Customer Communities
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Communities
Gainsight Customer Communities provides web and API tools for giving customers one place to ask, answer, learn, and share knowledge. Community features include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, tailoring experiences around a product, role, or region. The service also supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI capabilities include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption for transport, data at rest, PGP, and email APIs. Plans are paid and priced on request: Professional has three admin seats, Business five, and Enterprise ten.