Forums.net vs Khoros Communities
Forums.net
forums.netKhoros Communities
khoros.comSide by side
| Figure | Forums.net | Khoros Communities |
|---|---|---|
| Price from | $49.99/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Forum Software | 7.8 (#10) | 8.2 (#5) |
| Spec score · Online Community Platforms | 7.7 (#32) | 7.9 (#28) |
| Headquarters | Toronto, Ontario, Canada | Austin, Texas, USA |
| Hosting | The cloud-hosted service requires no installation or server maintenance by the customer. | Khoros lists AWS hosting in the US, Ireland, and Australia for Communities, with region depending on customer location and account circumstances. |
| Integrations | The feature list names single sign-on, Tapatalk, YouTube and Vimeo video embedding, and VigLink support. | The Aurora Salesforce integration can escalate community threads to cases, provide a private support case portal, and enable federated search; it requires a full Salesforce license. |
| Intended users | The maker describes the product as designed for organizations and businesses, including communities for superfans, friends, and employees. | Khoros positions Communities for brands seeking customer self-service, peer support, engagement, and collaboration at enterprise scale. |
| Security | The product page says traffic is secured over SSL and describes round-the-clock internal monitoring and off-site backups. | Khoros's security overview says its applications use role-based permissions, CSRF protections, and activity logging, and that it conducts annual third-party application penetration tests. |
| Support | Support is offered through tickets, phone calls, and screen-sharing, and subscription plans include personalized onboarding. | Khoros provides separate support knowledge bases for Community Classic and Community Aurora, with support resources accessed by signing in or signing up. |
Plans
In their own words
Khoros Communities
Khoros Communities gives brands a space for customers to find answers, collaborate, and engage with one another. Communities can take the form of forums, blogs, knowledge bases, events, idea spaces, private messaging, and contests. Templates support initial setup, while no-code drag-and-drop tools let teams adjust page design and navigation. Operators can create private spaces, use a custom domain, and moderate activity with workflow automation and AI-driven content filters.
A rank and reputation engine scores activity across more than 80 triggers. Customizable analytics dashboards, widgets, and a bulk-data API support reporting. Khoros describes the product as API-first, with a GraphQL layer. Aurora early-access capabilities include AI moderation, appeals, generated answers for unanswered posts, and event-driven workflow automation; these require enablement. The Aurora Salesforce connector can escalate threads to cases, provide a private case portal, and support federated search, but requires a full Salesforce license. The product is available on web, Android, and iOS. Pricing is on request.