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Khoros Communities

khoros.com

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Spec score 8.2 #5 of 20 in Forum Software

What it is

Khoros Communities gives brands a space for customers to find answers, collaborate, and engage with one another. Communities can take the form of forums, blogs, knowledge bases, events, idea spaces, private messaging, and contests. Templates support initial setup, while no-code drag-and-drop tools let teams adjust page design and navigation. Operators can create private spaces, use a custom domain, and moderate activity with workflow automation and AI-driven content filters.

A rank and reputation engine scores activity across more than 80 triggers. Customizable analytics dashboards, widgets, and a bulk-data API support reporting. Khoros describes the product as API-first, with a GraphQL layer. Aurora early-access capabilities include AI moderation, appeals, generated answers for unanswered posts, and event-driven workflow automation; these require enablement. The Aurora Salesforce connector can escalate threads to cases, provide a private case portal, and support federated search, but requires a full Salesforce license. The product is available on web, Android, and iOS. Pricing is on request.

Spec sheet

Purpose
Khoros Communities provides a brand-owned space where customers can engage, self-serve, collaborate, and educate one another.Read 8 Oct 2026 · assets.khoros.com
Intended users
Khoros positions Communities for brands seeking customer self-service, peer support, engagement, and collaboration at enterprise scale.Read 8 Oct 2026 · assets.khoros.com
Integrations
The Aurora Salesforce integration can escalate community threads to cases, provide a private support case portal, and enable federated search; it requires a full Salesforce license.Read 8 Oct 2026 · community.khoros.com
Security
Khoros's security overview says its applications use role-based permissions, CSRF protections, and activity logging, and that it conducts annual third-party application penetration tests.Read 8 Oct 2026 · assets.khoros.com
Support
Khoros provides separate support knowledge bases for Community Classic and Community Aurora, with support resources accessed by signing in or signing up.Read 8 Oct 2026 · supportportal.khoros.com
Headquarters
Austin, Texas, USARead 28 Sep 2026 · khoros.com
Analytics
It includes customizable analytics dashboards, widgets, and a bulk-data API.Read 8 Oct 2026 · assets.khoros.com
Architecture
Khoros describes Communities as API-first, with a GraphQL layer for building community experiences.Read 8 Oct 2026 · assets.khoros.com
Aurora AI
Aurora early access includes AI moderation, appeals, AI-generated answers for unanswered posts, and event-driven workflow automation; features require enablement.Read 8 Oct 2026 · community.khoros.com
Community formats
Supports forums, blogs, knowledge bases, events, ideas, private messaging, contests, and other interaction styles.Read 8 Oct 2026 · assets.khoros.com
Custom domain
YesRead 19 Sep 2026 · assets.khoros.com
Design
Provides templates and no-code drag-and-drop tools to change page layouts and navigation.Read 8 Oct 2026 · assets.khoros.com
Developer access
Aurora developer documentation lists an SDK, API authentication, themes, pages, and a GraphQL API; access to the documentation requires Atlas sign-in.Read 8 Oct 2026 · developer.khoros.com
Event hosting
YesRead 19 Sep 2026 · assets.khoros.com
Gamification
Its rank and reputation engine includes gamification scoring across more than 80 triggers.Read 8 Oct 2026 · assets.khoros.com
Hosting
Khoros lists AWS hosting in the US, Ireland, and Australia for Communities, with region depending on customer location and account circumstances.Read 8 Oct 2026 · community.khoros.com
Intended customers
Khoros describes Communities as an enterprise platform for brands building and scaling customer communities.Read 8 Oct 2026 · assets.khoros.com
Interaction formats
Supported formats include forums, blogs, knowledge bases, events, ideas, private messaging, and contests.Read 8 Oct 2026 · assets.khoros.com
Moderation
AI-driven content filters and workflow automation help teams moderate and triage community activity.Read 8 Oct 2026 · assets.khoros.com
Moderation tools
YesRead 19 Sep 2026 · assets.khoros.com
Private spaces
YesRead 19 Sep 2026 · assets.khoros.com
Salesforce integration
The Aurora Salesforce connector can escalate threads to Salesforce cases, provide a private case portal, and support federated search; it requires a full Salesforce license.Read 8 Oct 2026 · community.khoros.com
Setup and design
It offers templates for out-of-the-box setup and no-code drag-and-drop tools for changing page design.Read 8 Oct 2026 · assets.khoros.com
Support and training
Khoros Atlas provides product guides, training resources, and a help and support area.Read 8 Oct 2026 · community.khoros.com
Upgrade controls
The support portal describes options to opt in to or pause automatic upgrades and to request a manual upgrade.Read 8 Oct 2026 · supportportal.khoros.com

Plans and prices

Khoros Communities Priced on request Pricing not stated; request a demo Read 8 Oct 2026 · khoros.com

Every Khoros Communities plan and price →

Strong points and limits

Strong points

  • Supports forums, knowledge bases, events, and contests
  • No-code tools adjust page design and navigation
  • Private spaces and custom domains are available
  • Moderation includes workflow automation and AI filters
  • Analytics dashboards, widgets, and a bulk-data API

Limits

  • Pricing is available only on request
  • Aurora early-access features require enablement
  • Salesforce connector requires a full Salesforce license

Who it suits

It suits brands building customer communities for self-service, peer support, engagement, and collaboration. Teams considering the Salesforce connector need a full Salesforce license.

Verdict

Khoros Communities covers a broad range of customer interaction formats alongside moderation, analytics, and design tools. Buyers should account for its request-based pricing and the enablement or licensing requirements attached to some integrations and Aurora features.

Where Specifiction places it

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