Forumbee vs Khoros Communities
Forumbee
forumbee.comKhoros Communities
khoros.comSide by side
| Figure | Forumbee | Khoros Communities |
|---|---|---|
| Price from | $50/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 1 |
| Spec score · Forum Software | 9.1 (#1) | 8.2 (#5) |
| Spec score · Online Community Platforms | 8.9 (#4) | 7.9 (#28) |
| Spec score · Community Platforms | 8.7 (#19) | 8.3 (#36) |
| Analytics | Analytics report activity, engagement, unique viewers, contributors, popular content and searches that return no answers. | It includes customizable analytics dashboards, widgets, and a bulk-data API. |
| Event hosting | Yes | Yes |
| Headquarters | United States | Austin, Texas, USA |
| Integrations | The pricing page names Slack, Google Analytics, Front, Zendesk and other integrations. | The Aurora Salesforce integration can escalate community threads to cases, provide a private support case portal, and enable federated search; it requires a full Salesforce license. |
| Moderation | Moderators can control registrations and content with approval queues, automation, pinning, closing, editing, removal and member flags. | AI-driven content filters and workflow automation help teams moderate and triage community activity. |
| Moderation tools | Yes | Yes |
| Private spaces | Yes | Yes |
| Purpose | Forumbee provides online communities and a knowledge base to engage users, deflect support tickets, and accelerate product adoption. | Khoros Communities provides a brand-owned space where customers can engage, self-serve, collaborate, and educate one another. |
| Security | Forumbee says its safeguards include encryption in transit, access controls, monitoring, and secure storage practices. | Khoros's security overview says its applications use role-based permissions, CSRF protections, and activity logging, and that it conducts annual third-party application penetration tests. |
| Support | The Premium plan includes email support, while the Enterprise plan includes a dedicated success manager with an annual subscription. | Khoros provides separate support knowledge bases for Community Classic and Community Aurora, with support resources accessed by signing in or signing up. |
Plans
Forumbee
- Premium$250 a month
- Enterprise$750 a month
- Additional Admin Users$50 a month
- Additional Members$100 a month
- Professional Services$200 a month
- Personalized Training$300, paid once
- Assisted Account Setup Package$1,500, paid once
- Custom Theme Package$3,500, paid once
- Gamification Module$4,200 a year
- Custom PlanPriced on request
In their own words
Khoros Communities
Khoros Communities gives brands a space for customers to find answers, collaborate, and engage with one another. Communities can take the form of forums, blogs, knowledge bases, events, idea spaces, private messaging, and contests. Templates support initial setup, while no-code drag-and-drop tools let teams adjust page design and navigation. Operators can create private spaces, use a custom domain, and moderate activity with workflow automation and AI-driven content filters.
A rank and reputation engine scores activity across more than 80 triggers. Customizable analytics dashboards, widgets, and a bulk-data API support reporting. Khoros describes the product as API-first, with a GraphQL layer. Aurora early-access capabilities include AI moderation, appeals, generated answers for unanswered posts, and event-driven workflow automation; these require enablement. The Aurora Salesforce connector can escalate threads to cases, provide a private case portal, and support federated search, but requires a full Salesforce license. The product is available on web, Android, and iOS. Pricing is on request.