Frappe CRM vs Reldesk
Frappe CRM
frappe.io
Reldesk
reldesk.comSide by side
| Figure | Frappe CRM | Reldesk |
|---|---|---|
| Price from | $5/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 7 | 3 |
| Spec score · CRM Software | 9.4 (#7) | 6.7 (#239) |
| Headquarters | Mumbai, Maharashtra, India | Melton Mowbray, England, United Kingdom |
| Integrations | Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations. | The homepage lists Gmail/GSuite, Outlook/365, Excel, Google Sheets, Google Drive, Google Calendar, Apple iCal and Slack integrations. |
| Pipeline | Teams can convert leads into deals and track deals through customizable stages in a Kanban view. | Users can tag and categorise contacts to filter opportunities and contacts and track the sales pipeline from prospect to project. |
Plans
Frappe CRM
- Sites$5 a month
- Servers$20 a month
- Self-hostedFree
- Frappe Cloud Sites$5 a month
- Sites$5 a month
- Servers$40 a month
- Frappe Cloud Servers$60 a month
Reldesk
- GrowingPrice not published
- AcceleratingPrice not published
- Enterprise and BespokePriced on request
In their own words
Frappe CRM
Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.