Frappe CRM vs Vtiger CRM

Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.

Vtiger CRM brings marketing, sales, and support teams together around shared customer data and interactions. It includes a visual sales pipeline, email sync, marketing automation, workflow automation, lead scoring, sales forecasting, and AI features. The platform is built around an open-source core and connects with more than 500 apps, including Mailchimp, Microsoft Outlook, Google, QuickBooks, Xero, and Zapier. Mobile apps are available for Android and iOS. The free plan supports up to 10 users and 3,000 records, with 1,000 emails per month and 3 GB of storage. Paid plans start at $12/user/mo (annual); local taxes are additional. A trial provides access to core features without requiring a credit card. Standard and Single App licenses are offered, and yearly billing can save up to 34%. Plans can be upgraded or downgraded at any point, while Booster Packs can increase feature limits without a plan change. Live chat is available 24x7.