FreeITSM vs Infronest Problem Management
FreeITSM
freeitsm.co.uk
Infronest Problem Management
infronest.comSide by side
| Figure | FreeITSM | Infronest Problem Management |
|---|---|---|
| Price from | Free | ₹2,124.92/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 6 |
| Spec score · IT Problem Management Software | 9.0 (#7) | 8.3 (#15) |
| Audience | The maker describes it as a platform built by an IT professional for IT professionals to run a service desk. | Infronest describes its primary audience as enterprises, managed service providers, and technology organisations. |
| Security | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. | The Trust Center says data is encrypted in transit and at rest, uses tenant isolation, and has server-enforced TOTP two-factor authentication for privileged roles. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response. |
Plans
Infronest Problem Management
- Starter₹25,499 a year
- Professional₹42,499 a year
- Enterprise₹79,999 a year
- Starter₹29,999 a month
- Professional₹49,999 a month
- Enterprise₹94,999 a month
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
Infronest Problem Management
Infronest Problem Management helps organizations investigate recurring incidents by recording root-cause analysis, workarounds, permanent resolutions and known errors. Problems move through six stages, from New and Investigating to Resolved and Closed. Each problem can link to multiple related incidents and an affected asset, and a change record can connect the analysis to approval, implementation and rollback plans. Teams can track priority and impact across four levels each; known-error workarounds can be exposed through a dedicated database endpoint. Internal comments keep investigation notes with the team. The product is listed for Android, iOS, Linux, macOS, web and Windows, with API and self-hosted options. Starter and Professional include a 14-day trial without a credit card. Starter is billed at ₹29,999/mo, Professional at ₹49,999/mo, and Enterprise starts at ₹94,999/mo with final pricing scoped to requirements. Listed security measures include encryption in transit and at rest, tenant isolation and server-enforced TOTP two-factor authentication for privileged roles. The company says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet.