FreeITSM vs Startly
FreeITSM
freeitsm.co.ukStartly
startly.comSide by side
| Figure | FreeITSM | Startly |
|---|---|---|
| Price from | Free | $15/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · IT Change Management Software | 9.0 (#6) | 7.4 (#27) |
| Asset management | Assets tracks custody, locations, warranties and QR labels and can synchronize VMware vCenter, Proxmox, VMware Cloud Director and Intune data. | Asset management tracks hardware and software through their lifecycle, including assignments, licenses, inventory alerts, and assignment history. |
| Change management | Change Management includes CAB voting, risk assessment, calendars, activity timelines and post-implementation review. | Change requests include impact and risk assessments, implementation and rollback plans, approvals, and an audit trail. |
| Product | FreeITSM is an open-source IT service management platform with 23 integrated modules. | Startly is an IT management platform combining ITSM, project management, and performance analytics. |
| Security | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. | The maker says Startly uses end-to-end encryption, secure APIs, data isolation, and secure login and activity logs. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | The modules page lists 24/7 contact with sales or support and offers support chat. |
| Ticketing | Tickets provides an Outlook-style inbox with email channels, assignment, priorities, attachments, SLAs, CSAT, canned replies, bulk actions and snoozing. | Ticketing includes incident and service request workflows, escalations, SLA alerts, a knowledge base, and an end user portal. |
Plans
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.