FreeScout vs Gorgias
FreeScout
freescout.net
Gorgias
gorgias.comSide by side
| Figure | FreeScout | Gorgias |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Customer Service - Midmarket Software | 8.8 (#6) | 8.3 (#13) |
| Spec score · Customer Support Software | 8.7 (#6) | 8.2 (#14) |
| Spec score · Help desk software | 8.7 (#22) | 8.3 (#29) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Integrations | The maker lists Zapier and Make for connecting FreeScout to other services. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Product | FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. |
| Security | The maker lists an Extra Security module that can add reCAPTCHA to the login form or End-User Portal and restrict access by IP address. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | For installation or configuration difficulties, the maker directs users to the installation guide troubleshooting section or GitHub. | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. |
| Ticket automation | Yes | Yes |
Plans
In their own words
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.