Fren One vs Smart Moderation
Fren One
fren.oneSmart Moderation
smartmoderation.comSide by side
| Figure | Fren One | Smart Moderation |
|---|---|---|
| Price from | $2,500/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| API | — | Yes |
| Plans published | 2 | 3 |
| Spec score · Social Media Moderation Software | 8.7 (#3) | 8.4 (#7) |
| Headquarters | Victoria, Canada | San Francisco, California, United States |
| Integrations | The service connects Telegram and Discord agents with optional X, LinkedIn and Slack integrations, plus blockchain networks and wallets for Web3 features. | The pricing page lists Facebook Pages, Facebook Ads, Facebook Comments Plugin, Instagram Profiles, Instagram Ads, YouTube Channels, API integrations, and HubSpot Blogs as supported platforms. |
| Notable news | A LinkedIn company post dated about one month before the research date says Fren One received $25,000 in AWS credits through a Spendbase partnership. | The maker announced that Smart Moderation became available in the Hootsuite App Directory on January 30, 2018. |
| Product | Fren One is an AI customer-experience platform that combines community safety, support, engagement, governance and analytics in one workspace. | Smart Moderation provides AI-assisted comment moderation for brands, agencies, and social media management tools. |
| Security controls | Enterprise security features include role separation, immutable audit records, administrator re-verification every 72 hours, scoped data access and exportable logs. | The privacy policy describes administrative, physical and electronic safeguards against unauthorized access and breach notification procedures. |
| Support | Fren One combines Telegram and Discord support tickets in a dashboard queue with assignment, priorities, internal notes, canned responses, and AI-suggested replies. | The pricing table lists online support and specifies email support under Premium (SLA) Support for Basic and Pro. |
Plans
Smart Moderation
- BASIC$99 a month
- PRO$249 a month
- ENTERPRISEPriced on request
In their own words
Fren One
Fren One is a web-based AI customer experience platform combining community safety, support, engagement, governance, and analytics in one workspace. Trust and Safety tools include AI spam and raid detection, flood controls, keyword filters, warnings, blacklists, impersonation defense, escalation rules, and a human review queue. Telegram and Discord tickets appear in a shared dashboard with assignments, priorities, internal notes, canned responses, and AI-drafted replies for review. Configured chat triggers can answer automatically. Cross-community analytics cover member growth, engagement, trends, sentiment, and platform comparisons. The AI Workspace answers plain-English questions using community data and can schedule reports. Fren One identifies Telegram, Discord, X, LinkedIn, and Slack as platforms or integrations. It says data is encrypted in transit and at rest, access is controlled, and community data is not used to train its own or third-party models. The beta plan costs nothing, with full platform access, no credit card, and no trial clock.
Smart Moderation
Smart Moderation provides AI-assisted comment moderation for brands, agencies, and social media management tools. Its machine-learning and language-processing systems detect offensive content, abusive language, spam, trolling, and bot attacks. Users can choose automatic removal or have comments flagged for a person to review. Comments are collected continuously, and the service says harmful comments can be removed within one minute or less of posting. Manual mode can learn from users’ decisions, while an optional keyword blacklist can identify custom terms and altered spellings or spacing. Core networks are Facebook, Instagram, and YouTube; listed integrations also include their pages, ads, comments plugin, profiles, and channels, plus API integrations and HubSpot Blogs. Plans include one profile and one user at $79/mo billed yearly for Basic, or up to three profiles and one user at $199/mo billed yearly for Pro. Enterprise pricing is custom. An iOS app is listed, and the service offers a free trial but no free plan.