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Smart Moderation

smartmoderation.com

From $99/mo Free trial WebiOSAPI
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Spec score 8.4 #7 of 28 in Social Media Moderation Software

What it is

Smart Moderation provides AI-assisted comment moderation for brands, agencies, and social media management tools. Its machine-learning and language-processing systems detect offensive content, abusive language, spam, trolling, and bot attacks. Users can choose automatic removal or have comments flagged for a person to review. Comments are collected continuously, and the service says harmful comments can be removed within one minute or less of posting. Manual mode can learn from users’ decisions, while an optional keyword blacklist can identify custom terms and altered spellings or spacing. Core networks are Facebook, Instagram, and YouTube; listed integrations also include their pages, ads, comments plugin, profiles, and channels, plus API integrations and HubSpot Blogs. Plans include one profile and one user at $79/mo billed yearly for Basic, or up to three profiles and one user at $199/mo billed yearly for Pro. Enterprise pricing is custom. An iOS app is listed, and the service offers a free trial but no free plan.

Spec sheet

What it does
Smart Moderation centralizes comments from connected social and digital platforms and detects or removes harmful user-generated content.Read 15 Oct 2026 · smartmoderation.com
Product
Smart Moderation provides AI-assisted comment moderation for brands, agencies, and social media management tools.Read 5 Oct 2026 · smartmoderation.com
Integrations
The pricing page lists Facebook Pages, Facebook Ads, Facebook Comments Plugin, Instagram Profiles, Instagram Ads, YouTube Channels, API integrations, and HubSpot Blogs as supported platforms.Read 5 Oct 2026 · smartmoderation.com
Support
The pricing table lists online support and specifies email support under Premium (SLA) Support for Basic and Pro.Read 5 Oct 2026 · smartmoderation.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · smartmoderation.com
Founded
The maker's company page says work began in 2014 after two engineers started research and development.Read 15 Oct 2026 · smartmoderation.com
AI blacklist
An optional blacklist recognizes custom terms including misspelled or creatively spaced variants.Read 15 Oct 2026 · smartmoderation.com
API availability
The official site links to a separate API for Developers service and the pricing table lists API integrations.Read 15 Oct 2026 · smartmoderation.com
API extensibility
The maker advertises an open API for integrating moderation into e-commerce sites, websites, forums, chatbots, mobile apps and other platforms.Read 15 Oct 2026 · smartmoderation.com
Company headquarters
LinkedIn gives San Francisco, California as headquarters and lists 180 Sansome Street, San Francisco, California 94105 as the primary location.Read 15 Oct 2026 · linkedin.com
Company size
LinkedIn lists Smart Moderation as having 11–50 employees and shows two employees publicly.Read 15 Oct 2026 · linkedin.com
Custom keyword filtering
An optional AI-powered blacklist supports custom keywords and can detect misspelled or creatively spaced variations.Read 5 Oct 2026 · smartmoderation.com
Dashboard actions
The dashboard supports viewing, hiding, deleting and replying to comments and blocking users.Read 15 Oct 2026 · smartmoderation.com
Data deletion
Users may request account deletion and the privacy policy says account data is irreversibly removed after termination.Read 15 Oct 2026 · smartmoderation.com
Detection
It uses machine learning and natural language processing to detect offensive content, abusive language, spam, trolling, and bot attacks.Read 5 Oct 2026 · smartmoderation.com
Detection technology
The service uses machine learning, natural language processing and contextual analysis rather than relying only on fixed keyword lists.Read 15 Oct 2026 · smartmoderation.com
Documentation and support
The maker provides FAQ, Hootsuite setup instructions and email support, while the pricing page lists online support for plans.Read 15 Oct 2026 · smartmoderation.com
Founders
The company page identifies Mete Aktaş and Çiler Ay Tek as the makers of Smart Moderation.Read 15 Oct 2026 · smartmoderation.com
Hootsuite integration
The Hootsuite app can monitor comments, hide or delete them, block spammers and run automatic moderation.Read 15 Oct 2026 · smartmoderation.com
HubSpot integration
The HubSpot integration combines HubSpot Blog, Facebook, Instagram and YouTube comments in one management dashboard.Read 15 Oct 2026 · smartmoderation.com
Independent government reference
A 2018 UK Ministry of Defence response named Smart Moderation among vendors considered but said its actual moderation software was Proofpoint Nexgate Patrol through Hootsuite.Read 15 Oct 2026 · assets.publishing.service.gov.uk
Independent review volume
G2 says Smart Moderation has too few reviews to provide buying insight beyond its single review.Read 15 Oct 2026 · g2.com
Known limitation
The FAQ says comments blocked by other platform-native moderation tools may not be accessible in the Smart Moderation dashboard.Read 5 Oct 2026 · smartmoderation.com
Language support
The comment-moderation page states that all known languages are supported.Read 15 Oct 2026 · smartmoderation.com
Learning
In manual mode, the AI can learn from users marking comments as OK or inappropriate.Read 5 Oct 2026 · smartmoderation.com
Licence
The terms assign ownership of the service and its intellectual property to the company and prohibit reverse engineering, indicating proprietary software.Read 15 Oct 2026 · smartmoderation.com
Limit: irreversible actions
For Instagram and YouTube, auto-hide actually deletes comments and the Hootsuite guide says those deletions cannot be reverted.Read 15 Oct 2026 · smartmoderation.com
Limit: native filtering
Comments blocked first by a platform's own moderation tools may not be available in Smart Moderation's dashboard.Read 15 Oct 2026 · smartmoderation.com
Limit: pricing and API access
The G2 reviewer said the free version lacks API integration and considered the paid pricing moderately high.Read 15 Oct 2026 · g2.com
LinkedIn founded year
LinkedIn lists the company as founded in 2015.Read 15 Oct 2026 · linkedin.com
Listed integrations
The pricing page lists Facebook Pages, Facebook Ads, Facebook Comments Plugin, Instagram Profiles, Instagram Ads, YouTube Channels and HubSpot Blogs.Read 15 Oct 2026 · smartmoderation.com
Mobile app
The pricing page lists an iOS mobile app feature.Read 5 Oct 2026 · smartmoderation.com
Moderation modes
Users can choose automatic removal or manual flagging followed by a human decision.Read 15 Oct 2026 · smartmoderation.com
Notable news
The maker announced that Smart Moderation became available in the Hootsuite App Directory on January 30, 2018.Read 15 Oct 2026 · smartmoderation.com
Plan limits
Basic includes one profile and one user, Pro supports up to three profiles and one user, and Enterprise supports four or more profiles and multiple users.Read 5 Oct 2026 · smartmoderation.com
Praise: ease and automation
The sole G2 reviewer praised the tool for being easy to use and automatically removing abusive language, trolls and spam.Read 15 Oct 2026 · g2.com
Privacy and security
The privacy policy says the company uses administrative, physical, and electronic measures designed to protect personal information from unauthorized access.Read 5 Oct 2026 · smartmoderation.com
Rating on G2
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · g2.com
Real-time operation
The service collects comments continuously and can remove harmful comments in one minute or less after posting.Read 5 Oct 2026 · smartmoderation.com
Real-time processing
The company says harmful comments can be removed within one minute or less after posting.Read 15 Oct 2026 · smartmoderation.com
Security authorization
The policy says connected-platform authorizations are used without storing social-network IDs or passwords.Read 15 Oct 2026 · smartmoderation.com
Security controls
The privacy policy describes administrative, physical and electronic safeguards against unauthorized access and breach notification procedures.Read 15 Oct 2026 · smartmoderation.com
Self-learning
The moderation engine adapts to each profile's past moderation actions and preferences.Read 15 Oct 2026 · smartmoderation.com
Supported networks
The core networks listed by the maker are Facebook, Instagram and YouTube.Read 15 Oct 2026 · smartmoderation.com
System requirements
The Hootsuite integration requires a Facebook account and a Hootsuite Free, Pro or Enterprise account.Read 15 Oct 2026 · smartmoderation.com
Who it is for
The company says it serves brands, agencies, and social media management tools, and its company page says it was founded by two engineers and began work in 2014.Read 5 Oct 2026 · smartmoderation.com
YouTube API use
The privacy policy states that the service may use YouTube API Services and links to Google's terms and privacy statement.Read 15 Oct 2026 · smartmoderation.com

Plans and prices

BASIC $99 a month monthly 1 profile · 1 user Read 15 Oct 2026 · smartmoderation.com
PRO $249 a month monthly Up to 3 profiles · 1 user Read 15 Oct 2026 · smartmoderation.com
ENTERPRISE Priced on request yearly or monthly 4 or more profiles · multiple users · premium SLA support Read 15 Oct 2026 · smartmoderation.com

Every Smart Moderation plan and price →

Strong points and limits

Strong points

  • Automatic or human-reviewed moderation modes
  • Continuous collection and removal in one minute or less
  • Learns from manual moderation decisions
  • Custom keyword filtering detects altered spellings
  • API and iOS app are listed

Limits

  • No free plan
  • Basic is $79/mo billed yearly
  • Pro supports only one user
  • Platform-blocked comments may be inaccessible

Who it suits

It suits brands, agencies, and social media management tools that need to review or automatically remove comments across supported networks. Teams should check whether their platform-native moderation settings make some comments inaccessible in the dashboard.

Verdict

Smart Moderation combines automated removal with a manual review option and offers a free trial. Check the profile and user limits, and whether platform-native moderation could hide comments you need to manage.

Where Specifiction places it

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