Freshchat vs Olark
Freshchat
freshworks.com
Olark
olark.comSide by side
| Figure | Freshchat | Olark |
|---|---|---|
| Price from | $19/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Live chat software | 9.4 (#1) | 7.4 (#77) |
| Spec score · Conversational Support Software | 9.1 (#3) | 6.9 (#25) |
| Included agent seats | 10 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website+messaging |
| Founded | 2010 | 2009 |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | Wilmington, Delaware, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | 29 |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 29 |
| Visitor tracking | Yes | Yes |
Plans
Olark
- Classic live-chat-only$29 a month
- Standard AI Website Agent$400 a month
- Custom packagesPrice not published
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.