Freshchat vs Slaask
Freshchat
freshworks.comSlaask
get.slaask.comSide by side
| Figure | Freshchat | Slaask |
|---|---|---|
| Price from | $19/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Live chat software | 9.4 (#1) | 8.2 (#38) |
| Website chatbot | Yes | Slaask says customers can create a personalized chatbot aligned with their company brand identity to engage leads and customers around the clock. |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The integrations directory lists tools including Twitter, Facebook, Zapier, Pipedrive, HubSpot, Zendesk, Salesforce, Google Analytics, and Trello. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | The feature list says Slaask can be deployed on mobile apps, and its pricing page includes iOS and Android SDKs in Standard. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The Plus plan lists a secure help desk using HTTPS, and the feature catalog describes the widget as fast, secure, and reliable. |
| Paid from | 19 | 29 |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | Standard includes 24/7 human support, and the GDPR page says questions are accepted 24/7 via live chat or email. |
| Visitor tracking | Yes | Yes |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.