Freshchat vs Subiz
Freshchat
freshworks.comSubiz
subiz.com.vnSide by side
| Figure | Freshchat | Subiz |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Live chat software | 9.4 (#1) | 8.2 (#37) |
| Website chatbot | Yes | Its chatbot features include customer recognition, proactive greetings, information collection, scripted consultation, and handoff to an agent. |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Hanoi, Vietnam |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The maker lists JavaScript API and Google Analytics integrations, and website integrations for Shopify, WordPress, Joomla, and Magento. |
| Live agent chat | Yes | Yes |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The maker says its support team is available 24/7 and lists [email protected] and a Hanoi customer support phone number. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | Subiz offers a 14-day free trial with full features. |
| Visitor tracking | Yes | Yes |
Plans
Subiz
- BasicPrice not published
- AdvancedPrice not published
- EnterprisePrice not published
- Gói cơ bản3,994,000 VND a year
- Gói nâng cao7,834,000 VND a year
- Gói doanh nghiệpPriced on request
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.