Freshchat vs Visitlead Live Chat
Freshchat
freshworks.comVisitlead Live Chat
visitlead.comSide by side
| Figure | Freshchat | Visitlead Live Chat |
|---|---|---|
| Price from | $19/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Live chat software | 9.4 (#1) | 8.2 (#36) |
| Chat channels | omnichannel | website |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Offenhausen, Austria |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The product lists CMS, shop and blog integrations including WordPress, TYPO3, Magento, Shopify and Joomla, and automatic analytics support for Google Analytics, Kissmetrics, Mixpanel, Piwik, Woopra and Snowplow. |
| Live agent chat | Yes | Yes |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | All three listed plans include email and phone support and an advanced manual. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The maker offers a 14-day free trial and says registration requires no credit card and the trial account has no cancellation obligation. |
| Visitor tracking | Yes | Yes |
Plans
Visitlead Live Chat
- Live Chat +$24 a month
- RTM$39 a month
- Dynamics$56 a month
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
Visitlead Live Chat
Visitlead Live Chat has no write-up on Specifiction yet; its figures are above.