Freshdesk vs LiveAgent
Freshdesk
freshworks.com
LiveAgent
liveagent.comSide by side
| Figure | Freshdesk | LiveAgent |
|---|---|---|
| Price from | $19/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| API | Yes | Yes |
| Plans published | 4 | 13 |
| Spec score · Help desk software | 9.1 (#6) | 8.8 (#19) |
| Spec score · Customer Self-Service Software | 8.9 (#3) | 8.4 (#11) |
| Spec score · Customer Service Gamification Software | 8.8 (#3) | 8.5 (#5) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#4) | 8.4 (#11) |
| Spec score · Customer Support Software | 8.8 (#5) | 8.4 (#13) |
| Spec score · Multilingual Customer Support Software | 8.9 (#4) | 8.4 (#8) |
| Spec score · Digital Customer Service Platforms | 8.9 (#5) | 8.4 (#11) |
| Spec score · Ticketing Software | 8.9 (#6) | 8.4 (#13) |
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2004 |
| Free plan | No | Yes |
| Free trial | The page offers a free trial. | A 30-day free trial is available without requiring a credit card. |
| Headquarters | San Mateo, California, United States | Bratislava, Slovakia |
| Help center | Yes | Yes |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Starting price | Paid plans start at $19 per agent per month, billed annually. | Pricing starts at $15 per agent/month when billed annually. |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Plans
LiveAgent
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
- Medium business annual$29 a month
- Medium business monthly$35 a month
- Large business annual$49 a month
- Large business monthly$59 a month
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, alongside ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, and built-in AI can automate up to 75% of conversations. LiveAgent offers a 30-day trial, but the listed information does not state a permanent free plan. Small business costs $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Medium business costs $29 per agent per month billed annually or 35.00 USD billed monthly. Large business is 49.00 USD annually or 59.00 USD monthly per agent, and Enterprise is 69.00 USD annually or 85.00 USD monthly per agent. Plans can be upgraded, downgraded or canceled at any time, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.