Freshdesk vs Scoold

Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.

Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams. It can support team knowledge bases, community forums, developer hubs, support centers, Q&A platforms, and issue trackers. Members can ask and answer questions, vote on posts, earn badges and reputation, and review edit history. Full-text search covers indexed content, while posts can include Markdown, media, files, code snippets, and syntax highlighting.

Scoold provides a RESTful JSON API described with an OpenAPI specification. Listed integrations include Slack, Microsoft Teams, Mattermost, Zapier, and n8n; chat integrations are Pro features. Identity options include LDAP, social login, and two-factor authentication, while Pro adds SAML 2.0 SSO, SCIM, and custom authentication. It can be deployed as a JAR or Docker setup on an operating system with Java 21 or higher and a Para backend. The free plan allows up to 10 spaces, 1 admin, and 1 whitelisted identity domain. Scoold Pro is €499, paid once; Pro + Source is €1,999, paid once.