Freshdesk vs Sugar Serve
Freshdesk
freshworks.comSugar Serve
sugarcrm.comSide by side
| Figure | Freshdesk | Sugar Serve |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Help desk software | 9.1 (#6) | 8.5 (#25) |
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2004 |
| Free plan | No | No |
| Headquarters | San Mateo, California, United States | Cupertino, California, United States |
| Help center | Yes | Yes |
| Third-party integrations | Connector app tasks automate workflows between Freshdesk and third-party integrations. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| Security controls | Enterprise includes audit logs plus allowed domains and IP whitelisting. | Sugar describes encryption in transit and at rest, firewalls, vulnerability management, SIEM, DLP, penetration testing and a bug-bounty program. |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Plans
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.