Freshsales vs InStream CRM
Freshsales
freshworks.com
InStream CRM
instream.ioSide by side
| Figure | Freshsales | InStream CRM |
|---|---|---|
| Price from | $9/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 6 |
| Spec score · CRM Software | 9.5 (#1) | 8.1 (#111) |
| Email sync | Yes | Yes |
| Free plan | Yes | Yes |
| Free trial | The trial lasts 21 days and requires no credit card. | Yes |
| Headquarters | San Mateo, California, United States | Poznań, Greater Poland, Poland |
| Product | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. | InStream describes itself as an all-in-one sales and relationship management platform based on real-time communication. |
| Visual sales pipeline | Yes | Yes |
| Starting price | Paid plans start at $9 per user per month, billed annually. | 9 |
| Support | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. | Pricing lists basic support for Basic and full support for Business and Premium; Premium also includes an onboarding coach. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
InStream CRM
- FreeFree
- Freelancer$9 a month
- Basic$19 a month
- Business$29 a month
- Premium$49 a month
- EnterprisePriced on request
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
InStream CRM
InStream CRM has no write-up on Specifiction yet; its figures are above.