Freshsales vs Kommo (formerly amoCRM)
Freshsales
freshworks.comKommo (formerly amoCRM)
kommo.comSide by side
| Figure | Freshsales | Kommo (formerly amoCRM) |
|---|---|---|
| Price from | $9/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 7 | 7 |
| Spec score · CRM Software | 9.5 (#1) | 8.7 (#41) |
| Spec score · Pipeline Management | 9.3 (#2) | 8.4 (#13) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#6) | 8.4 (#19) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.2 (#5) | 8.4 (#16) |
| Spec score · Small Business CRM | 9.1 (#7) | 8.3 (#20) |
| AI features | Yes | Kommo AI can provide instant FAQ responses, recommend products, and guide clients toward purchases around the clock. |
| Automation | Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications. | Salesbot lets users build no-code bots that send rich messages across messengers and perform workflow actions such as setting tasks. |
| Email sync | Yes | Yes |
| Free plan | Yes | No |
| Free trial | The trial lasts 21 days and requires no credit card. | Yes |
| Integrations | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. | The integrations directory lists services including WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Slack, and Shopify. |
| Lead management | Freshsales helps teams generate leads, capture, qualify, route, and track them with Freddy AI. | The CRM organizes incoming messages and requests into leads, tracks them in pipelines, and brings customer messages, tasks, notes, files, and deal details together. |
| Mobile app | Yes | Yes |
| Product | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. | Kommo describes itself as a messenger-based CRM that helps turn conversations into sales. |
| Visual sales pipeline | Yes | Yes |
| Security | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. | Kommo lists secure data storage and access controls, roles and permissions, two-factor authentication, activity logs, and tools for exporting or deleting data. |
| Starting price | Paid plans start at $9 per user per month, billed annually. | 25 |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
Kommo (formerly amoCRM)
- Base$25 a month
- Advanced$35 a month
- Pro$45 a month
- Base$25 a month
- Advanced$35 a month
- Pro$45 a month
- EnterprisePriced on request
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
Kommo (formerly amoCRM)
Kommo (formerly amoCRM) has no write-up on Specifiction yet; its figures are above.