Freshsales vs Reldesk
Freshsales
freshworks.com
Reldesk
reldesk.comSide by side
| Figure | Freshsales | Reldesk |
|---|---|---|
| Price from | $9/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 3 |
| Spec score · CRM Software | 9.5 (#1) | 6.7 (#239) |
| Founded | 2010 | 2001 |
| Headquarters | San Mateo, California, United States | Melton Mowbray, England, United Kingdom |
| Integrations | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. | The homepage lists Gmail/GSuite, Outlook/365, Excel, Google Sheets, Google Drive, Google Calendar, Apple iCal and Slack integrations. |
| Pipeline | Teams can track deals, customize pipeline stages, forecast revenue, and receive AI-powered closing recommendations. | Users can tag and categorise contacts to filter opportunities and contacts and track the sales pipeline from prospect to project. |
| Product | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. | Reldesk is a cloud-based sales and relationship management system designed for small businesses. |
| Security | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. | The privacy policy says Reldesk limits personal-data access to those with a legitimate need to know, uses password-protected or secure storage locations, and uses SSL/TLS for data passed between its web server and browsers. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
Reldesk
- GrowingPrice not published
- AcceleratingPrice not published
- Enterprise and BespokePriced on request
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.