Freshsales vs Upstream CRM
Freshsales
freshworks.comUpstream CRM
upstreamcrm.comSide by side
| Figure | Freshsales | Upstream CRM |
|---|---|---|
| Price from | $9/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 3 |
| Spec score · CRM Software | 9.5 (#1) | 8.2 (#91) |
| Free plan | Yes | Yes |
| Free trial | The trial lasts 21 days and requires no credit card. | Yes |
| Mobile | The Freshsales CRM mobile app is supported on both iOS and Android. | Upstream says its PWA can be installed like an app and accessed from any device. |
| Pipeline | Teams can track deals, customize pipeline stages, forecast revenue, and receive AI-powered closing recommendations. | The visual pipeline uses a Kanban view with drag-and-drop deals and customizable stages. |
| Product | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. | Upstream describes itself as a CRM for tracking sales pipelines, managing deals, and organizing sales processes. |
| Visual sales pipeline | Yes | Yes |
| Starting price | Paid plans start at $9 per user per month, billed annually. | 29 |
| Support | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. | The Free plan includes email support, the Pro plan includes priority support, and Enterprise includes dedicated support. |
| Trial | The fully loaded CRM trial lasts 21 days, after which users select a plan and pay by credit card to continue. | The site offers a 14-day trial with full feature access, no credit card required, and cancellation anytime. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
Upstream CRM
Upstream CRM has no write-up on Specifiction yet; its figures are above.