Freshservice vs Itamite
Freshservice
freshworks.comItamite
itamite.comSide by side
| Figure | Freshservice | Itamite |
|---|---|---|
| Price from | $19/mo | €14.42/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.3 (#33) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | REST API and webhooks are included in all plans, with plan-specific rate limits and documented OpenAPI 3.0 support. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | The product maps controls to NIS2, DORA, ENS High and ISO 27001; the security page says formal ISO 27001 certification is in process. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Native integrations listed include Slack, Teams, Jira, ServiceNow, Splunk, Sentinel and Elastic; the API page also describes Discord, Mattermost, Rocket.Chat and generic webhooks. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | The security page specifies mandatory TLS 1.3, AES-256-GCM at-rest encryption, tenant-level isolation and SHA-256 hash-chain audit logs. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Itamite
- Business€173 a year
- Professional€269 a year
- Enterprise€403 a year
- Sovereign / On-premPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.