Freshservice vs Keka
Freshservice
freshworks.comKeka
keka.comSide by side
| Figure | Freshservice | Keka |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 6 |
| Spec score · HR Case Management Software | 9.0 (#1) | 8.3 (#5) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | The pricing page lists API and webhooks as add-ons for platform integrations. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Keka says its marketplace offers 100+ integrations and names examples including Slack, Teams, Google Workspace, and accounting apps. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | Keka says its cloud infrastructure providers have SOC 2 Type II and ISO 27001 certifications, and describes in-transit encryption, firewalls, and DDoS defenses. |
| Who it serves | Freshservice is positioned for IT teams and also describes service management for enterprise departments such as HR and Legal. | Keka lists solutions for small businesses, enterprises, global companies, and industries including technology, healthcare, manufacturing, financial services, retail, and construction. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Keka
- FoundationPriced on request
- StrengthPriced on request
- GrowthPriced on request
- AdvancedPriced on request
- BasicPriced on request
- ProPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Keka
Keka describes PeopleOS as a unified system for HR, payroll, and talent. Its HR suite manages employee records, organizational structures, documents, and lifecycle workflows from onboarding to exit. Payroll uses attendance, leave, and salary inputs to calculate TDS, PF, ESI, and PT, with filing-ready returns. Attendance tracking covers offices, shifts, and field teams using biometric, GPS, and mobile check-ins. Talent tools span hiring, sourcing, screening, interviews, engagement, learning, performance reviews, goals, and recognition. Keka lists Android, iOS, web, API, and extension support, as well as mobile apps. Its marketplace offers more than 100 integrations, including Slack, Teams, Google Workspace, and accounting apps; API and webhooks are add-ons. The Foundation plan includes core HR, onboarding, leave, attendance, payroll automation, and a mobile app. Other listed plans add capabilities such as people analytics, workflow automation, performance management, project tools, or resource allocation. Keka offers a free trial, but no free plan, and pricing is available on request.