Freshservice vs LOGINventory

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.

LOGINventory discovers and documents hardware, software, configurations, and permissions across IT networks. Its core discovery is agentless, using WMI/RPC, SNMP, or SSH; an Offline Agent can cover Windows, Linux, and macOS devices outside the local network. Coverage includes Windows, Linux/Unix, macOS, SNMP devices, hypervisors, Microsoft cloud services, AWS virtual machines, and Exchange. The maker says the product can capture up to 1,117 individual values per Windows device by default. The Inventory Edition covers network inventory; the SAM Edition adds license management, software usage measurement, target-versus-actual comparisons, and compliance reports. It runs on the customer's infrastructure and stores inventory data in a local SQL database; the maker says inventory data is not transmitted to it. The optional LIA assistant sends requests through Azure OpenAI with automatic anonymization and can be disabled. The server requires Windows 10/11 or Windows Server 2016–2025 (x64) and SQL Server 2012 SP4 or later. Pricing includes a free plan, Inventory360 at €6.50 per year, and a 30-day trial; listed prices exclude VAT.