Freshservice vs MeltX ITAM
Freshservice
freshworks.comMeltX ITAM
meltxsoftware.comSide by side
| Figure | Freshservice | MeltX ITAM |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 7 | 0 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.2 (#91) |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | MeltX ITAM tracks technology assets from procurement through disposal and compares software licence entitlements with actual installations. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | MeltX says it holds ISO/IEC 27001:2022 certification and that its web applications were audited against CERT-In, OWASP and SANS 25 guidelines. |
| Security controls | The trust center documents audit logging, multi-factor authentication, role-based access control, encryption at rest and encryption in transit. | The trust page lists encryption in transit and at rest, multi factor authentication on privileged and remote access accounts, role based access and immutable audit trails. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
MeltX ITAM
MeltX ITAM has no write-up on Specifiction yet; its figures are above.