Freshservice vs NetSupport DNA
Freshservice
freshworks.comNetSupport DNA
netsupportdna.comSide by side
| Figure | Freshservice | NetSupport DNA |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 7 | 1 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.0 (#48) |
| Free plan | No | No |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | NetSupport DNA provides IT management tools for companies to monitor and manage technology and networks from one central point. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The free trial lasts 30 days, supports up to 50 devices, needs no credit card, and includes access to all features. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
NetSupport DNA
NetSupport DNA has no write-up on Specifiction yet; its figures are above.